Home Instead

C Cerim313 

on Google

4 weeks ago

I am a new client who signed up on short notice recently for my 84-year old father. So far, we have been very pleased with the service. The manager who did the intake was very responsive. She came out for the intake and explained the service very well and answer all of our questions. We set up an initial plan, but after two weeks we wanted to modify it and they were very flexible. My father likes the caregiver who comes several days/week on a regular basis. It's still early days but the first impression has been very strong. 

K.A. User 

on Google

2 months ago

I am writing this as a current client who has been genuinely disappointed with the administrative side of Home Instead over the past several months. When I first signed up for service, things felt organized, professional, and dependable. Unfortunately, something has clearly changed behind the scenes. At some point, rates were increased with very little notice, which was frustrating and difficult to plan for. Even more concerning, I have now been billed incorrectly on multiple occasions. I have also received another client’s ... read more

Concerned caregiver 

on Google

3 months ago

Unfortunately, the quality of this Home Instead office has gone downhill significantly since the previous manager left. There appears to be a complete lack of leadership and organization. Staff seem unsure of procedures, communication is inconsistent, and it often feels like no one truly knows what they are doing. What was once a well-run, reliable office, now feels chaotic and disorganized. Issues that should be handled quickly are either delayed or mishandled altogether. This has created frustration not only for us caregiv... read more

Daniel Sosa 

on Google

6 months ago

Very nice office staff, very informative and helpful. Only complaint id have would be the uniforms. Very unprofessional, looks like cleaners. 

Lisa Diaz-Peters 

on Google

7 months ago

I work, raising 3 kids and my mom‘s caregiver Carrie at Home Instead is absolutely amazing and allows me to stay sane with everything going on in life! I am SO grateful for how she cares for my mom just like I would! Thank you a million times over!