Holiday World of Willis

Ron W. 

on Birdeye

9 months ago

Four years ago they sold me a used camper (during covid). I purchased a 5 yr extended warranty along with other services. This is barely a 5 yr old camper. I recently noticed the rubber roof was pulling away from the sides. First I tried to make inquiries about my extended warranty. I called the number on my paperwork. They told me that the dealership had sent them a date that showed my policy had expired. It's only been 4 yrs so why would they do that? I then contacted the dealership to sort this out. The finance guy (Lar... read more

Steve S. 

on Birdeye

2 years ago

Holiday World Willis TX the worst service department I have ever seen. They take all your money, do horrendous work then refuse to make it right. Warning! DO NOT ever use this company to service or repair your RV. See full review on yelp with pictures. Paid $1227 to "clean and seal " roof and to 'lube" slide cables. There are after service pictures. They completely disrespect their customers. I'll never go back. I have to redo everything they touched. I paid nearly $2000 for repairs on credit card. They do not care! I'd giv... read more

Steve S. 

on Birdeye

2 years ago

Holiday Word Willis TX the worst service department I've ever seen in my life. DO NOT take your RV here for service! 

Jo H. 

on Birdeye

2 years ago

Run, don’t walk!!! We bought a used motorhome. It looked beautiful, on the outside. It’s been trouble since. Ten miles from the place lights flashed, soot coming out tail pipe. Called them, you Have to take it to Houston!!! it wasn’t a I’m sorry bring it back and we will look into it. We were told to take it to Houston to get fixed. please don’t stop there if you were figuring on buying a used motorhome. They will lie through their teeth they told us they changed all the filters but just 1200 miles later our fuel filter... read more

Joe M. 

on Birdeye

2 years ago

I purchased a new Discovery R V and everything went off without a hitch. It actually arrived a couple of weeks earlier then I expected. I set down with Finance, Charles Ferguson, he gave me several options. We finalized the deal within a couple of hours. He outlined the options I had with extended warranties and did not pressure us on anything. I give him a 5 start rating on everything he did and discussed. Great Job Thanks .  

Joe M. 

on Birdeye

2 years ago

Fish did a great job last year educating me on R V's. We had purchased a 5th wheel and were considering upgrading to a Class A. He did an even better job recently since we purchased a Discovery and we got it Friday!!!!! He showed me tricks on driving it. We went thru the entire unit and I am more than pleased with how he was involved every step of the way!!!!!!!!! Thanks Fish 

Dave S. 

on Birdeye

3 years ago

In May of 2021 I purchased a Springdale 32Th toy hauler from Holiday World League city with expected delivery in July. My sales person was Norma Jean Beasley. We signed an agreement with a $3500.00 deposit with balance due by cashiers check on delivery. I received a phone call about two weeks later by a different salesperson (Wayne Parker) stating that they probably would not be able to make the delivery date while trying to sell me a used trailer that did not meet my requirements. I advised that I would wait and that I... read more

Christina G. 

on Birdeye

3 years ago

If you ever need service you're screwed. Brand new motorhome in over a month with nothing to show for it, they do not communicate. I have only gotten the run around and told that awaiting Coachmen (for weeks same story). So I contacted Coachmen to see what the deal is. Over a month later, they said there is no order for any parts for my motorhome. It has been in the shop more than in my possession with no end in sight.