Hilton Worldwide

Evil Eye Enterprise 

on Google

2 weeks ago

I stayed at your hotel earlier this week. I was not greeted by either of the two front desk clerks on duty. I walked up to the desk and stood directly in front of the clerk who had a jewel on her forehead. She looked at me, said nothing, and continued to ignore me. After several seconds, I finally said “How are you?” her only response was “Do you have a reservation with us?” She then asked for my ID. I handed it to her and again, she said absolutely nothing. Her entire demeanor was dismissive, rushed, and uninterested in pro... read more

Nicole Charalambous 

on Google

2 weeks ago

Dear Hilton Guest Relations Team, I am writing to share feedback regarding my recent stay at the Embassy Suites by Hilton Chicago Lombard Oak Brook from October 28–30, 2025. I have been a loyal Hilton guest for several years and frequently visit this property each month since taking over a nearby property in Chicago earlier this year. On the morning of October 28, I stopped by the hotel directly from the airport to request an additional night’s stay. I was greeted by a very pleasant front desk associate who provided excellen... read more

Danielle 

on Google

3 weeks ago

Shouldn't have to pay to self park when already paying for staying. I already weed out hotels that are mandatory valet. The punch card for 2 free drinks was nice. I would recommend this hotel, making them aware, there are hidden costs.