Hilton Garden Inn Irvine East/Lake Forest

Angel HC 

on Google

2 weeks ago

There was next to no water pressure in the shower. I've noticed this at some other Hilton Hotels as well. Not sure it's the showerhead being clogged or just weak presssure provided by the facility, but I found this unacceptable for a $165/night hotel. 

soloyo6969 FKU 

on Google

a month ago

Hosting now come over 

Haley Thomas 

on Google

a month ago

Had a reservation here October 17-19. When I called and spoke to Izzy that we would not physically be at the hotel the night of the 17th due to an emergency, she assured us that is fine since we were already checked in via the app, with our room still waiting to be prepared around 4:00pm. Izzy assured us that our reservation was still fine and she said, “we will see you tomorrow.” Well it came to Saturday, October 18 and I check the app, my reservation is gone, so I called the hotel and spoke with Katie, who said that our re... read more

Tomm Yaz 

on Google

2 months ago

t seems this hotel has chosen to employ staff skilled in lies and deception rather than customer service. In particular, Anish, who typically works the night shift, told me upon arrival that I had been assigned an accessible room. However, when I checked, the room was not accessible. I returned to the front desk and reminded him that this had already been confirmed by another staff member, Ezzi. Instead of correcting the issue, Anish suggested I move to the hotel next door and promised me a refund. I agreed and relocated to ... read more