Hilton Garden Inn Edmonton International Airport

Tyler Arsenault 

on Google

a month ago

Stayed here for two weeks. Most of the listed amenities (hot tub and laundry specifically) have been down the entire time. Being told every day it will be “up and running tomorrow” to no avail. Kim, the breakfast cook from Thursday-Sunday goes above and beyond and is an incredible chef. She has been the reason I did not switch hotels. Otherwise friendly staff as well, just not getting what you are paying for in terms of amenities and all you will receive is an apology, lack of urgency to fix the things that are not working t... read more

Jurgi Puchu 

on Google

2 months ago

Very disappointed with this hotel. Stay there twice last week. First both elevators were broken. Heater in the room is always on despite thermostat set to 64. So it's on and you are baking or off and you are freezing. No hot water on my second stay. Asked to speak to the gm. He was not there and requested a call back back. Still waiting. I will not stay there again. There is plenty of other options around. 

Lee Coll 

on Google

2 months ago

The franchisees who operate this hotel seem to do as little as possible with regards to maintenance and upkeep. The front door has been non-operational and on the day/evening of my arrival the elevator was not working. By the next morning it was fixed saving me additional 3rd floor treks via stairs - no big deal unless you've got a lot of luggage, which was my case. The little canteen where most hotels stock snacks, drinks, and sundries was barely stocked and what was there must have been purchased in budget bulk- very small... read more