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Hilton Garden Inn Detroit-Southfield, MI.
- Hotels
- Southfield, MI
About this business
Location details
26000 American Dr, Southfield, MI 48034, Southfield, MI, 48034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Experience seems mostly based on the room received. We recently had a work trip which included over 30 rooms. More than half of us had only 3-4 minutes of hot water and decent water pressure. My room included this issue and also the heat went out in the middle of the night with an error on the thermostat (below freezing temps outside). Staff did not know how to reset it and had to wait for maintenance several hours later. When he met with me I asked him how to reset it if it happened again, and it was so simple it's wild tha... read more
If customer service alone determined hotel ratings, this place would be five stars. The staff was phenomenal. The woman with black hair and blue eyes who served our meals the first night was an absolute superstar. Now for the rest. There was no heat in the lobby, so we got the full Pure Michigan winter experience immediately upon arrival. The shower water temperature could be described as “refreshing” if you’re training for a polar plunge. One coworker discovered bed bugs apparently they were trying to stay warm too. Another... read more
The staff was the only thing that made the stay decent. My room: dirty walls, doors, coffee maker, bath ceiling and shower. Pillows and bed were uncomfortable, thin comforters. Lobby: No heat our first night, only 1 elevator was working 3/4 days. Dirty elevators. Also, a friend of mine had bed bugs in their room.
Bed was uncomfortable and the shower was cold. On top of the strong weed smell in the lobby, elevators and hall.
The only thing i can say is the room was decent but overall i will not book this hotel again ! The hotub did not work , the pool or the area was not clean , it was cigarette buds just laying on the floor in the bar area , the bar or restaurant was never open and i arrived @3 they have signs up that the pool was on the 2nd floor and it wasn’t it was all the way on the first floor , so we was looking around on the 2nd floor for 30 minutes! THERE IS ABSOLUTELY NO COMPLIMENTARY BREAKFAST!!!! Its a extra fee if you don’t get the ... read more
Frequently asked questions about Hilton Garden Inn Detroit-Southfield, MI.
How is Hilton Garden Inn Detroit-Southfield, MI. rated?
Hilton Garden Inn Detroit-Southfield, MI. has a 4.1 star rating with 1,502 reviews.
When is Hilton Garden Inn Detroit-Southfield, MI. open?
Hilton Garden Inn Detroit-Southfield, MI. is open now. It will close tomorrow at 12:00 a.m.
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