Hillcrest Ear Nose & Throat

Isaiah Tait 

on Google

4 days ago

I got a septoplasty and turbinate reduction to correct my deviated septum about a year ago, primarily because it was really affecting my sleep. Dr. Donaldson told me the surgery was just what I needed. The surgery didn't do anything. I can still feel that my septum is definitely shifted to one side, and I still struggle with the same sleep problems. If you are considering getting a septoplasty/turbinate reduction, just go somewhere else. 

Utaw Cuseo-White 

on Google

2 weeks ago

The initial visit went well. The PA tried to get me a sinus scan. We ran into problems with insurance. I've called back many times over the past month to ask what the status is with no call back. 

Robin Hart 

on Google

2 months ago

I had a sinus infection and was finally told to get an MRI. I am claustrophobic so I was very anxious. I left a message with Hillcrest about what can I take for it and no one called back. I found a place with "open" MRI. Although it was open on the sides, no one told me I had to wear a helmet covering my entire face except my eyes, so I couldn't see out of the open sides. The panic set in and I couldn't do it. I next found a place that had a ''front open" MRI so I asked Hillcrest to change my referral again. Then that place ... read more

John Cheng 

on Google

5 months ago

Dr. Donaldson is an empathetic, experienced and kind man. His diagnosis is very accurate, and he offers solution just in time. However, I had difficulties communicating with their office staff, and didn't dare to perform my FESS here. I have no doubt on the doctor's profession, but this is my first surgery so I went to UCSD Health. Eventually the solution is the same. It's a pity that I waited for another 2 months but not choosing Dr. Donaldson. 

Vicky Bueno 

on Google

6 months ago

Unfortunately, my appointment experience was affected by poor communication. The receptionist provided me with an appointment time and when I arrived was told I was 15 minutes late. They did not leave a voicemail or provide an appointment card to confirm details. As a result, I missed my appointment. This could have been easily avoided with proper follow-up. Doctor was great but won’t be returning because of this issue.