Hillcrest Ear Nose & Throat

Robin Hart 

on Google

a month ago

I had a sinus infection and was finally told to get an MRI. I am claustrophobic so I was very anxious. I left a message with Hillcrest about what can I take for it and no one called back. I found a place with "open" MRI. Although it was open on the sides, no one told me I had to wear a helmet covering my entire face except my eyes, so I couldn't see out of the open sides. The panic set in and I couldn't do it. I next found a place that had a ''front open" MRI so I asked Hillcrest to change my referral again. Then that place ... read more

John Cheng 

on Google

4 months ago

Dr. Donaldson is an empathetic, experienced and kind man. His diagnosis is very accurate, and he offers solution just in time. However, I had difficulties communicating with their office staff, and didn't dare to perform my FESS here. I have no doubt on the doctor's profession, but this is my first surgery so I went to UCSD Health. Eventually the solution is the same. It's a pity that I waited for another 2 months but not choosing Dr. Donaldson. 

Vicky Bueno 

on Google

4 months ago

Unfortunately, my appointment experience was affected by poor communication. The receptionist provided me with an appointment time and when I arrived was told I was 15 minutes late. They did not leave a voicemail or provide an appointment card to confirm details. As a result, I missed my appointment. This could have been easily avoided with proper follow-up. Doctor was great but won’t be returning because of this issue. 

Erica Loring 

on Google

a year ago

This place is a hot mess. Half the time you are told you are calling outside of business hours, you never get called back. Trying to schedule a surgery, you need to call constantly to stay on top of them. I was told I would have my surgery scheduled for a certain time period, I kept calling, kept calling. on a FRIDAY i was told my surgery would be on the following monday, I had no time to tell my boss I would be out for a week. I think they had a cancelation and just wanted to fill the space. My pre-op was half a$$ed and rus... read more

Nicole Jones Gerbino 

on Google

a year ago

Dr. Donaldson and his team are wonderful. He is an outstanding surgeon and physician. His bedside manner is so reassuring and competent. He listens to your concerns and takes them seriously. Never rushed. I send my family and friends here. He performed my daughter’s tonsillectomy and gave her relief after years of her struggling with pain and discomfort. He has also helped me with procedures and through several sicknesses. His team is responsive and kind. I am in the healthcare business, so my standards are very high. You wi... read more