Highland Animal Hospital

Mom2Bagle 

on Wellness

11 years ago

Dr. Smith is very caring, concerned, attentive, highly qualified, educated and continually advancing in her training and education and provides the same quality care for my dog as she would her own. She went over thoroughly all options on treating my dog and I felt very confident I was receiving the best possible care short of going to a "Specialist" which was an option I chose not to do. My dog was comforted and well cared for. I've already told my friends and family about the fantastic experience I had there. I knew I was ... read more

Joan 

on Wellness

11 years ago

They were more concerned with the money, telling me this could be what it is and it would cost this, or it could be that and this is what it would cost. Then when we brought our dog in again they left our sick dog laying on the floor while explaining a 2 page document we had to sign to admit her instead of taking her in and starting IV and then having us sign whatever paperwork they need signed to save our dog. Well, we took our dog home on Friday afternoon and she died Saturday morning. They did nothing to save her, just ru... read more

Anonymous 

on Wellness

11 years ago

Would you recommend this provider to others? Absolutely Not Were the waiting room chairs comfortable while waiting for your pet? Not really Are you going to visit this provider again? No Was this provider compassionate to you and your situation? Not really Are you going to visit this provider again? No 

Anonymous 

on Wellness

11 years ago

Did you leave the animal hospital feeling satisfied with your visit? Completely! Does this veterinarian send reminder cards for your pets annual check-up? Always. Not only do they send reminder cards, they also send adorable cards during the holidays Is food and water always available for your pet at this veterinarian's office? Yes, food and water is always available. My pet loves it. Was this animal hospital's staff friendly? Yes, they went above and beyond Was this veterinarian friendly? Extremely Friendly 

Anonymous 

on Wellness

11 years ago

Was this provider's staff friendly? Yes, they went above and beyond Was this veterinarian friendly? Extremely Friendly Was it easy to find parking at this provider's office? Extremely easy, and close to the entrance Did this provider promise services he/she couldn't provide? No, they were able to provide everything they said they would 

Anonymous 

on Wellness

11 years ago

Did this provider rush your appointment? No Did this veterinarian seem overwhelmed with too many pets? No, he/she seemed very calm and not in a rush to see the next pet Was the waiting area spacious? Yes Does this provider leave you on hold for a long time when you call? No, they are really great about answering the phone right away Does this provider always put the customer first? Yes, they always put customers first 

Anonymous 

on Wellness

12 years ago

Were the waiting room chairs comfortable at this animal hospital? Average 

Anonymous 

on Wellness

12 years ago

Was this provider late to your appointments? Not at all, I showed up early and they were ready to see me Does this provider treat their staff well? Yes, they treat their staff with respect Did you feel that this veterinarian's pricing was fair? Yes, I thought it was fair Would you refer this provider to a family or friend? Yes, I'm going tell everyone about them. I absolutely love this place! Did this animal hospital use current and safe equipment? Yes; the equipment is very advanced! 

Anonymous 

on Wellness

12 years ago

Did this veterinarian answer all of your questions? Every question I had was answered thoroughly Did you notice a foul odor when you arrived at this provider's office? Not at all, their office smelled fantastic! Is this business handicap-accessible? Yes, it was handicap-accessible Were the kennels and holding areas clean? Absolutely, the kennels and holding areas were some of the cleanest I have ever seen Was the waiting area spacious? Yes, extremely spacious