High Tech Pet Products

Scott M 

on BBB

7 months ago

High Tech Pet My opinion is that this product is really not "High Tech." The Power Door failed twice (1st within 3 months, 2nd within 1 year of replacement, and under their technicality - 15 months from the original purchase - thus out of their 1-year warranty). For the first failure, the company originally asked me to try to dismantle & repair (which I thought was odd, but attempted with no success) prior to replacing the unit under warranty. For the second failure, after being out of the original purchase warranty by 3 mon... read more

Katie M 

on BBB

7 months ago

We bought two of these doors for our new home build. We replaced the big door within months due to it always malfunctioning. On Saturday the little door opened and let our yorkie out and then did not open and let him back in and he died to the extreme heat temps. He was my disabled son's dog and we are absolutely devastated. What is worse when I called the company to let them know they were not surprised. Do not buy this door or support any company who sells these knowing this is problem. 

James L 

on BBB

11 months ago

I purchased the wifi door. Much like other reviews, save your money. The wifi rarely works. I get it connected, 5 minutes later its disconnected again. Continuously a pain in the butt to stay connected. Constantly resetting the door, wifi, phone, etc. The door itself works fine thus far, but don't waste your money on the wifi door. The wifi does not work. Cool concept though. 

Lori D 

on BBB

a year ago

I purchase the automated dog door in November 2022. I love this door. I have it plugged into a smart outlet and we can control it by the app. If it’s raining I can lock the door. I had called customer service to order a replace plastic door because it got scratched up on something inside and no questions asked they are shipping me the new door the same day at no cost. I have dealt with the company for over a year and think their customer service and their product is the best. Thank you 

Kim M 

on BBB

a year ago

No one answered the phone for customer service or returned my call until several hours after they opened (the same day as my install was supposed to occur). The instructions were for the smaller doors, so I wondered if I had received the wrong size. That ended up not being the case. I purchased a Tall medium. pet door that was a sliding glass insert. We have Anderson windows and doors, which I thought would be relatively standard for fit. I hired a handyman to help install the door. The door did not fit into the track but on... read more

Wesley K 

on BBB

a year ago

I DO NOT RECOMMEND DOING BUSINESS WITH THIS COMPANY. H******, the customer service manager, told me it was best I return my WIFI pet door because it is only meant to be operated by the electronic collars, not the apps remote controller when outside of the home, even though the website advertises controlling from "anywhere". Heather became argumentative with me and was upset that I was mad my $800 dog door does not function as advertised. I had to leave work early each day this week to go and let my dogs out, instead of using... read more

Maggie K 

on BBB

2 years ago

I honestly have no idea how this company is in business still. Such an unethical company with a terrible product.. We purchased a door from them in March 2022 - within a few weeks we had to have the door replaced by them. Then the replacement broke. By that time we were out of our return window and were told we had no options other than to try to have the door replaced again. Then in Aug of 2022 we were right back to having issues with the door. They shipped out another door because they said that refunds were not an option.... read more

Mason H 

on BBB

2 years ago

Regardless of the few low-star reviews, each time I have had an issue (only twice in 3 years with two large dogs and cold winters) the team has been able to resolve the issue completely and at little to no cost. I would recommend reaching out to them on FB, or giving them a call and talking to them if you have an issue. I use the Extra Large Armor Flex patio slider had it has given us much relief from having to open any doors, it does provide sufficient insulation/padding from the weather however you will need to pick some u... read more

Mason H 

on BBB

2 years ago

Regardless of the few low-star reviews, each time I have had an issue (only twice in 3 years with two large dogs and cold winters) the team has been able to resolve the issue completely and at little to no cost. I would recommend reaching out to them on FB, or giving them a call and talking to them if you have an issue. I use the Extra Large Armor Flex patio slider had it has given us much relief from having to open any doors, it does provide sufficient insulation/padding from the weather however you will need to pick some u... read more