Hertz - PHOENIX-SKY HARBOR AP

Crow T. 

on Birdeye

7 years ago

Rarely if ever do you get the car you book, and if you have to travel more than a mile to the drop-off after filling up the tank for return, expect a HEFTY added charge. In short, dealing with Hertz hurts. 

FDT 

on Birdeye

8 years ago

Long wait despite employees standing around, car had previous damage & extra charges appeared even though we prepaid in full. Never again. 

Tim V. 

on Birdeye

8 years ago

Horrible wait time and service. Do not use their service. 

ycm 

on Birdeye

8 years ago

Worst experience ever. Agreed to pay $20 more for an updated vehicle from $180 to $200. I ended up paying $380 for car rental for within 5 days!!! I had already paid $180 through priceline for the rental. No help from priceline and the Hertz customer service was just as bad. I will never use HERTZ again!!! 

PETER C. 

on Birdeye

9 years ago

Excellent and fast service. 

JOANNE B. 

on Birdeye

9 years ago

Customer service was very friendly and ready to help us. I will definitely use hurts in the future for all my rentals. 

EDWARD D. 

on Birdeye

9 years ago

Great car and great price! Service was fast. 

LORI E. 

on Birdeye

9 years ago

Good service 

THOMAS G. 

on Birdeye

9 years ago

The people were friendly, but our car was dirty inside. It had not been cleaned from the person before. They said they would clean it for us, but we'd have to wait another thirty minutes or so. After flying all day, being at each airport for the last twelve hours, we didn't want to wait again. We took the car. The car was "much" smaller then we had expected. We didn't want a econocar. We asked for a larger car. We were told that's all they had. We were still charged for a tiny car. But after returning the car and c... read more