Hertz Car Rental - Franklin - Murfreesboro HLE

Jen McGarrah 

on Google

a week ago

Picked up my car Thursday, the car smelled terribly of cigarette smoke. I called and asked for a different car, was told there were none sorry (5 min before they closed), then tried again the next morning, same response. No offer of any type of solution, no recommendation of calling another location. Car needed vacuumed, windows had smoke on them… 

Cuttin Mikko 

on Google

2 months ago

On January 27,2025 my personal vehicle broke down. The parts weren’t arriving until late that week and I needed to get home. I made a reservation for a rental at this location for 5:00pm. I got to the place to only be told with aggression that I couldn’t rent there. I asked why? The young girl said that since I’m using a debit card the company takes precautions because I may have just opened a bank account and may not have the $500 to hold it. I said “Excuse me?”. I didn’t like her approach as she went on telling me (while t... read more

Kim Wilson 

on Google

2 months ago

I was never told that I needed to fill the car back up. The rental was done through insurance. I was charged $126 for gas on a car that only takes $40 to fill up. When I called the location the lady says there is nothing she can do. Its impossible to get anyone on the phone at the corporate for customer service. I usually rent with Enterprise but this was who the insurance company went through. 

Jesse Miller 

on Google

3 months ago

Overall positive experience. The staff was friendly. The car was nice and ready when I arrived. Just hard to get a hold of someone on the phone. Hertz offers a 30-minute grace period before you’re charged an additional day. I dropped the car off 30 minutes late but the office was closed when I dropped the car. I got ahold of them a couple of hours before they closed and the agent said they would adjust it for me when they came back the next day but never did, so I had to reach out to Hertz customer support as I couldn’t get ... read more