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Hertz Car Rental - Chicago - West Loop HLE
- Transportation Services
- Chicago, IL
About this business
Location details
181 W Washington St, Chicago, IL, 60602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | 9:00 a.m. to 1:00 p.m. |
Older (mid 50's) lady forced me to get protection coverage, when I knew it was an optional addon. Made me pay $30/day for this. Said it was required, then gave me an attitude when I asked for further clarification on the options - she didn't even KNOW herself. Returned my car to Lincoln Park's location and they confirmed it is not required. They asked who it was and I tried to describe her vaguely and they immediately knew who I was talking about - so this seems to happen often.
I wish there is a 0 star so I can rate it or even -----negative. After the facts we check the reviews right, Dang it I should have checked these reviews before so that I could never had this worst experience. I reserved a rental car 3 weeks in advance. Then last Thursday not even a weekend I called them I'm coming to collect the car then they said exactly what the other reviewer here heard "No Cars Available and we sold out for the day" when I said come on man I reserved it then he says "no come on man no car" n then I'm o... read more
The staff at this location have to worst customer service. They were unwilling to accommodate a customer with an early pick up, even though the car was booked a month in advance and also prepaid for
The staff at the 181 W. Washington location was amazing highly recommend renting from Hertz. That was a really great experience. I wish I had been reading from them over the other companies all this time. Highly recommend.
10am: rent a car, reservation confirmed Noon: come in, they say they have no cars despite the reservation 12:20pm: reminder via email about my reservation Do better.
Frequently asked questions about Hertz Car Rental - Chicago - West Loop HLE
How is Hertz Car Rental - Chicago - West Loop HLE rated?
Hertz Car Rental - Chicago - West Loop HLE has a 2.5 star rating with 393 reviews.
When is Hertz Car Rental - Chicago - West Loop HLE open?
Hertz Car Rental - Chicago - West Loop HLE is closed now. It will open at 8:00 a.m.
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