Hershey Plaza Dental Center

Name: Hershey Plaza Dental Center
Address: 507 N Hershey Rd Suite A, Suite D, Bloomington, IL, 61704, US
Telephone: (309) 664-2288
Rating: 4.7

4.7

★★

549 reviews

|General Dentistry|Bloomington, IL 61704 United States

507 N Hershey Rd Suite A, Suite D, Bloomington, IL 61704 United States

(309) 664-2288

https://www.hersheyplazadental.com/

Closed now

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About

As trained medical professionals, our dedication to maintaining a safe environment through rigorous infection control procedures is at our core. We know that moving forward our commitment to your safety will be even more important. While continuing to meet traditional CDC and OSHA requirements, we are adopting some new, additional protocols. For example, we might wear additional PPE, request you wear a mask to your appointment, or take your temperature upon arrival. We may also ask you to wash your hands, request you wait in a treatment room or your vehicle instead of the waiting room, or request that you call in payment after your appointment. Hershey Plaza Dental Center is your go-to pract

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4.7

★★

549 reviews

5★456

4★32

3★5

2★6

1★28

22 reviews have no rating

Reviews(49)

Google Reviews(500)

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Lynn W on BBB

★★

4 months ago

My husband was a new patient with them. They did an estimate on a new bridge and claimed that they got preauthorization from our insurance company. They told us that our insurance was so good and that they were going to pay everything of the Over $5000 service but 300 of it and as it turns out the insurance company paid 300 of it. I have to admit that when my husband came home and told me that I questioned him because I thought that that was not sounding right - too good to be true. The people in the office at Hershey dental said that our insurance company was a scam! I am not going to name my insurance company on here but it is certainly not a scam and is a very well known company. I've been trying now for 8 months to come up with some kind of resolution on what we actually owe and I can't even get them to return my calls and I have stopped in there a couple of times to try to talk with someone. Very frustrating . By the way the service was in June of last year so I'm not sure why they think I'm asking too much to get this resolved

Joanne D on BBB

★★

2 years ago

Check what you are paying for before the service. We have been going to this practice for a number of years. We have had 3 dentist. It is dental hygienist that do all the up selling. The last time I was in they told me I needed services not once did the Dr. speak up, The Hygienist did all the talking. I am paying for the services of the Doctor not the Hygienist. He should be doing the work outside a normal cleaning. They did work on my husband without telling him without informing him of the type of work to be done.

Geri Bastian on Facebook

2 years ago

Absolutely my best dental experience! Caring, compassionate and great pricing.

Business Response:

This feedback means the world to us! Thank you!

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Mikaela Smith on Facebook

2 years ago

Everyone is so nice and they really work with you to get your teeth where you want them!

Business Response:

Thank you very much.

Justin Tracy on Facebook

2 years ago

Really appreciate my experiences at Hershey Plaza. Dawn is a great hygienist who is very skilled at what she does. She always explains very clearly the next step and checks on the patient as she goes. Dr. K is a very kind of courteous Dentist. He is very personable and knowledgeable when suggesting treatment plans. He has great rapport with his staff and patients. The ladies at the front desk are always very kind and helpful at the check in/out. Overall, this might be the best Dental office I have ever been too and would certainly recommend them.

Business Response:

This review means so much to our team. Thank you very much.

Clarence Harris on Facebook

3 years ago

Very professional staff. Concern about your well being, and working on your behalf to give you the smile you want P.S. Of all the dentist I have gone to over the past 45 years. I never experienced quality care for my eyes during the tooth drilling in the front. I was supplied sunglasses to protect from any particles invading my eyes. Kudos to the Staff.

Business Response:

Clarence, thank you for your review! We love receiving feedback.

Gabe Van on Facebook

3 years ago

I do not recommend them because all they care about is money and will lie to you and tell you something will be covered under you dental insurance and then bill you for it and when you ask why they say “ oh that wasn’t covered until next month when they told me it would be covered” before they ever scheduled my appointment. Please understand one thing this was a wisdom tooth that they pulled not one that was bothering me but one that they said should be pulled, so if it wasn’t bothering me then I could have waited a few weeks to get it done until my waiting period was up 9/1. But the fact is they told me it would be covered before the appointment and wrote on the paper the dates and cost as well as when my root canal would be covered and set me an appointment for 9/7 for that. THE BIG PROBLEM I HAVE IS DON’T TELL A PATIENT THE NEXT PROCEDURE IS COVERED AND SHOW THEM THERE PORTION OF WHAT THEY WILL PAY ON A PAPER AND BILL THEM THREE TIMES THAT CAUSE ALL OR NONE OF IT WASN’T ACTUALLY COVERED. THAT WOULD BE YOUR COMPANY’S FAULT RATHER A CLERICAL AREA OR WHAT BUT DEFINITELY SHOULDN’T BE THE PATIENTS. I WILL ALSO UPLOAD THE PAPER THEY GIVE ME WITH THE FEES AND THE OFFICE GIRL ELLEN WROTE ON THERE THE WAIT PERIOD DATE FOR THE COVERAGE.

Business Response:

Gabe, thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 317-288-9959. Thank you.

Jennifer Steiner Friedmann on Facebook

3 years ago

It was a very positive experience. II had a thorough exam. I was very comfortablle during my appointment. JLF

Business Response:

Thank you so much. We love reading these reviews!

Lori Anderson review for Hershey Plaza Dental Center

Lori Anderson on Facebook

3 years ago

Super professional staff and Dr. BK is awesome!! Always a happy visit--pain free 😊

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