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Heritage Honda Westminster
- Car Dealers
- Westminster, MD
About this business
Location details
580 Baltimore Blvd, Westminster, MD, 21157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We drove 3 hours to the dealership and it was so worth it. Jaime Jackson is a sweetheart and helped us get the car we want at a good price. The whole process was fun, no stress, honest and transparent. I highly recommend Jamie and this dealership.
Business response:
Hi Rose, thank you so much for making the trip to visit us at Rairdon's Honda of Sumner. We're delighted to hear Jamie provided such a positive experience. Enjoy your new car!
Did not like the pressure tactics. Considering my credit was pretty good almost excellent, I think I should’ve received a better interest rate than what they gave me… 6.45%. That is pretty high. Going to look for a cheaper finance company… they asked for more down payment which I did, & in return I should’ve received a much better/lower interest rate.
They posted a price and then later emailed to say it was a mistake, but even after that email reply the car is still listed at the "mistake" lower price days later. Complete bait and switch.
"My son and I visited this dealership. During the price negotiation, the sales representative appeared unhappy and made an unprofessional comment: 'If you don't buy the car, I'm not going to lose any sleep over it! This left us with a disappointing impression of the customer service."
Business response:
Trung, it's upsetting to hear that your visit did not meet the high standards we set for ourselves. We want our customers to feel accommodated throughout the sales process, and apologize if this wasn't your experience. If you would be willing to give us another chance, please reach out to me directly. Thank you, Carla L. Ross - Customer Satisfaction Manager - cross@rairdon.com
Sunday was really good in letting me test drive the vehicle.
Never heard from them, wanted to buy it
Business response:
Hello Gary, we are deeply disappointed by your experience at AutoNation Honda Covington Pike. We would like the opportunity to address your concerns. Please reach out to us directly at (901) 209-1283 when you have a chance. Thank you, and we look forward to hearing from you.
Professional and sharp young salesman, Seth, answered all our questions. He was a walking expert on the 3 different models we scrutinized. From all observations, the team of reps were genuinely interested in manners and accommodating the buyers. Seth is very patient and lends a good hear. We are still pondering what might work for our needs and will keep an eye on his inventory.
Everything went smoothly up to the point where we went into the financial office keep in mind the car was already paid for and she thought we were on our way home but he put on the hard sell for extended warranty and that is totally unnecessary
Business response:
Thank you for your feedback. We’re glad to hear the overall process went smoothly, though we understand your concerns regarding the finance experience. Your comments will be shared with our team to ensure a more comfortable and customer-focused closing process moving forward. We hope to provide an even better experience on your next visit.
They had a saleswoman get back to me right away, and she answered all of my questions in a prompt manner. I am still debating about the car, but the dealership has done a good job.
Frequently asked questions about Heritage Honda Westminster
How is Heritage Honda Westminster rated?
Heritage Honda Westminster has a 4.5 star rating with 2,007 reviews.
When is Heritage Honda Westminster open?
Heritage Honda Westminster is open now. It will close at 9:00 p.m.
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