This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Heritage Honda Westminster
- Car Dealers
- Westminster, MD
About this business
Location details
580 Baltimore Blvd, Westminster, MD, 21157, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Buyer beware, this dealership provided us the stereotypical used car experience. The salesman was aggressive to schedule an appointment, but then the salesman forgot the appointment and failed to tell us the car was being repaired and not available to buy or test drive. The car had one driver's side crash on the carfax, but there was obvious evidence of a front end collision that was not disclosed and seemed to surprise the salesman and manager. The manager talked to us for five minutes and disappeared as she clearly did not... read more
I actually was trying to buy a car from them. I can’t believe a dealership wouldn’t try to close a deal with a customer who wants to buy a car from them. Communication was terrible and they never followed thru with their promises to get back with me. Ended up finding the same car with another dealership and that dealership was all over it and took very good care of me in a speeder manner. I would avoid this dealership at all costs.
Business response:
Chad, we're very disappointed to hear that your recent car-buying experiences with us were not more enjoyable. We regret that we let you down. Should you be interested in discussing these concerns further, I encourage you to reach out to me. Thank you, Andy French - General Manager - 513-774-6002
Don’t bother with this dealership. The online prices are significantly lower than what the car is actually listed for. The customer service is by far the worst I’ve ever encountered. We reached out about a car they confirmed the price online before we drove out 1 1/2 hours only to find out it wasn’t the online price. They wouldn’t honor it and kept trying to convince us why it wasn’t so much higher. They include a lot of bs add ons. Don’t bother with this dealership. They’re shady and very unprofessional
Very easy and pleasant experience! Fair price. Excellent customer service.
Brittany at PKH was extremely helpful, and more than accommodating. I would recommend reaching out to her directly for any of your needs.
Business response:
Thank you, Andrew! We are very happy to hear Brittany made your experience such a positive one. We will be sure to share your kind words with her. See you again at Performance Kings Honda!
These guys were awesome helping me get my new used car. Thanks MJ and Kyle!
Business response:
Thank you for your used vehicle purchase! We value your business and appreciate your wonderful feedback. Congratulations!
I am assuming this car sold as it was removed from inventory. The dealer did not have the decency to let me know. I text the number I scheduled a test drive through and was told they would check with a manager and let me know if the car was available. Never happened. Common thing dealers do... Let them come, we'll show them another car.... Unprofessional and disrespectful.
Business response:
Hi Jennifer, Thank you for your feedback. We sincerely apologize for the lack of communication regarding the vehicle you were interested in. We understand your frustration and agree that you should have received a timely update. Your comments have been shared with our team so we can improve our communication moving forward. If you’d be willing to discuss your experience further, please contact us directly at 918-491-0100. Thank you for bringing this to our attention. Ryan Schleif Pre-Owned Manager
The sales man Alfred was very pleasant to deal with.
Relaxed experience thanks to Jamie
Frequently asked questions about Heritage Honda Westminster
How is Heritage Honda Westminster rated?
Heritage Honda Westminster has a 4.5 star rating with 2,007 reviews.
When is Heritage Honda Westminster open?
Heritage Honda Westminster is closed now. It will open at 7:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com