Heritage Hall North

Shane Helmick 

on Google

3 months ago

This is a non smoking facility. How is my uncle still getting cigarettes? Who's working there that buys this guy cigarettes??? They make the poor guy walk off campus in the snow to smoke, too. He's gonna fall out there one day and nobody is going to see him until it's too late. This guy can't even lift his leg up a single step or get into bed my himself but they're letting him drag his walker out unaided 5x a day to smoke in the snow bank around the corner?! How is that helping him? You're literally putting him in danger. 

ana rivera 

on Google

5 months ago

This is the worst place you can bring your loved one. Our experience here has been the worst of all. The service from the nurses and staff in general is deplorable. If I could explain and say each thing, it would never end. I feel sorry for the defenseless elderly people who are there and who cannot express or demand decent care and service. In our particular case, as a family, this place is the worst place to have someone you love. 

Lori Grenier 

on Google

6 months ago

One of the worst places I have ever encountered. The nursing staff, in particular is rude, uncaring and LAZY. I had to do things for my loved one, such as removing his heart monitor, charging it changing the electrodes and reattaching to his body! I am not in the medical field. In 30 days, there was only 1 shower, because the family and his home nurse caretaker had to fight for it. They said things like, he was scheduled for Friday, then his day became Saturday and so on. We are short staffed. The aids had to be asked by PT ... read more