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Heritage FIAT Owings Mills
- Car Dealers
- Owings Mills, MD
About this business
Visit Heritage FIAT Owings Mills serving the Baltimore, Towson, and Ellicott City, MD areas to test drive a brand new 2019 FIAT model or to service your current vehicle. We also have a great selection of used cars for sale and an onsite service center. We look forward to seeing you soon!
Location details
11212 Reisterstown Rd Suite B, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do not bring your vehicle here for service or repairs. My car has been sitting at this shop for two weeks and has not been seen to be diagnosed for the problem with no real answer as to why it's taken so long, nor was I told it would be this long. Communication from the shop has been almost nonexistent. Several messages over the two weeks were left unanswered. When I was finally able to speak to someone they tried to blame me for them not returning messages or for waiting so long to diagnose a problem. Find any other option ... read more
Do not bring your vehicle here for service or repairs. My car has been sitting at this shop for two weeks and has not been seen to be diagnosed for the problem with no real answer as to why it's taken so long, nor was I told it would be this long. Communication from the shop has been almost nonexistent. Several messages over the two weeks were left unanswered. When I was finally able to speak to someone they tried to blame me for them not returning messages or for waiting so long to diagnose a problem. Find any other option ... read more
I feel for people in the service industry so it pains me when I have to say anything negative. It seems this location is over taxed and under staffed. The customer service staff is excellent and helpful and polite. The poor mechanics just have way too much work. The wait times are quite lengthy. For simple services ( oil change tire rotation) that has been scheduled the wait is well over 2 hours. I scheduled routine maintenance that list the services when you schedule on line. One of the services listed was missed (cabin air... read more
Employees very very nice and helpful.
Bought 2 cars from here over 6 years, never again because the service department is terrible. Always issues. Any phone number will get you into a never ending loop of transfers. Also even though the website still shows they have an Express Lane for oil changes, they do not and it has been closed for a year allegedly. Don't trust the sign that is still out front either.
Frequently asked questions about Heritage FIAT Owings Mills
How is Heritage FIAT Owings Mills rated?
Heritage FIAT Owings Mills has a 3.9 star rating with 169 reviews.
When is Heritage FIAT Owings Mills open?
Heritage FIAT Owings Mills is closed now. It will open at 7:30 a.m.
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