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Hennessy Cadillac
- Car Dealers
- Duluth, GA
About this business
At Hennessy Cadillac, we're more than just a Cadillac dealership. We provide an "Exceptional Cadillac Ownership Experience." For more than 50 years, Hennessy has been Metro Atlanta's leader in luxury vehicle sales, leasing, and service. This tradition began in 1964 by Robert Hennessy, when he opened Hennessy Cadillac in the heart of Buckhead. The store was later relocated to Duluth, where we remain today. Three generations and 10 locations later, the Hennessy legacy is still full of passion. We pride ourselves on unparallele... read more
Location details
3377 Satellite Blvd, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
This is for Hennessy Lexus of Gwinnett -- they replaced my battery swiftly, at a reasonable cost, and communicated well throughout. Would definitely recommend!!
Business response:
Madison, thank you for sharing your experience! Thank you for trusting Hennessy Lexus of Gwinnett with your battery replacement. We look forward to serving you again down the line! Sincerely, The Hennessy Lexus of Gwinnett Service Team
Inquired about a vehicle on line while on vacation. Told sales rep ******** ******** I would come look at the vehicle the following week when I got back from vacation. This is the response I got " No not next week today? I can't go fight to get you a deal when your not ready to buy a car....... (see attached photos) plus they stack on $2000 worth of junk $600 tint, $500 mud flaps, $800 wax. Not to mention I would have been a repeat customer. Sad how people do business now.
Business response:
******, thank you for bringing your concerns to the forefront. Though our vehicles are in high demand, we pride ourselves in clear communication, always, and we seem to have missed the **** in your case. Your frustration is understandable. We encourage you to call for our General Sales Manager, ***** Shape, at************** or email him at ********************************* to discuss your concerns directly and receive any clarity or alleviation needed.Sincerely,The Hennessy Honda of Woodstock Team
I'm the owner of a small 40-year established business and have never witnessed such bad ethics of a dealership as Hennessy Lexus. I had made a deal with a salesman on a car Friday morning and the finance team drug their feet on doing my paperwork until late Friday evening when he informed me I had been approved and the car was mine. The finance lady called me Saturday morning with a rate and I decided I would rather just wire the money to her Monday morning and opt not to finance with them and she said that's okay car is sti... read more
I visited the Land Rover dealership on 8/3, in hopes of securing the new car of choice this dealership uses bad business practices by discriminating against women of color, providing false information on legal documents and raising the prices on cars well above what is advertised on the manufacturer website. I was provided false VIN information for a new car that they wanted me to send to my bank for purchase. There was no transparency when it came to the purchase, the salesman provided false information about the car such a... read more
It is extremely frustrating and anger-inducing to witness the dishonest and arrogant behavior displayed by the upper management at ******* Porsche North Atlanta. Their questionable practices regarding insurance claims and the handling of loaner vehicles are not only untrustworthy but also unethical. It is creatively appalling how they manipulate situations to benefit themselves at the expense of their customers. It is imperative to approach any dealings with this establishment with caution and skepticism, as their actions ar... read more
Do not buy a car from Hennessy Lexus Atlanta. Sales and general management do not help consumers after the sale is final. Management went out of their way to delay paperwork for tag and title on a purchased vehicle. Negligent in all business and customer relation matters. i wish I had read the terrible reviews before going to this dealership. My mistake.
How anyone in this company can sleep at night knowing they rob their customers at every turn is beyond me. They should be ashamed. So, I recently went in to cancel my maintenance agreement with them and to get my money back because I traded the vehicle somewhere else. When I called to complete this transaction they took my name and number and said the "man" that handled it would call me back. I never got a phone call so 2 weeks later, I brought my new sale paperwork and my payoff from **** into them and was told the "woman t... read more
Business response:
*****, thank you for your patience as our reply on this platform was delayed, and for shedding light on your experience. Your satisfaction is paramount. We take pride in providing excellent experiences from sales to service; we apologize for any inconvenience encountered during the cancellation of your maintenance agreement, as well as any delays in service and overarching communication issues. This is not the Hennessy way. We take your concerns seriously and understand that our General Sales Manager, *******************, ad... read more
I had an EXCELLENT experience at Hennessy ******* with *******************************! He was professional, concise, and timely. He got me the deal I wanted with no extra BS (if you know, you know). This by far has been my BEST car buying experience in the last 10 years! 10/10 recommend!
Poor ***************** I have purchased three vehicles from this dealership and my last. The customer service on the backend has significantly deteriorated since the initial purchase in 2015. They never answer the phone or return voicemails, whether it be for service or support on additional contracts purchased with vehicle. The finance manger is the worst. Do not buy here if you are expecting the high level of service typical of most Cadillac Dealerships. **************** is absolutely horrible and they seemly could care le... read more
Business response:
(original 2/29 response on other platform): *****, thank you for taking my call and once again I apologize about your experience. I assure you I have addressed the issue, and moving forward, please reach out to me personally. ******************* GSM
Frequently asked questions about Hennessy Cadillac
How is Hennessy Cadillac rated?
Hennessy Cadillac has a 4.5 star rating with 2,285 reviews.
When is Hennessy Cadillac open?
Hennessy Cadillac is open now. It will close at 7:00 p.m.
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