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Hendrickson Enterprise Inc
- Used Car Dealers
- Boonville, IN
About this business
NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts distribution system. Today, 91% of do-it-yourself customers recognize the NAPA brand name.
Location details
3144 W State Route 62, Boonville, IN, 47601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Reserved a truck at a close location, then they send me across town to actually get the truck at another location. Had the truck for 4 hrs and dropped it off After-hours at 8 pm. Put the keys in the drop off box. Next day then send me a bill for 2 days rental. Also included numerous fees like an After-hours service charge of $21, Fuel charge of $9 even though I put gas in the truck and the needle was more than it had when I picked it up. I only drove 14 km, yet somehow I used 29 liters of fuel. Cleaning fee and cleaning tax ... read more
Business response:
Hello Tobin, I apologize for the problems you had with the billing on your rental. I have sent you a separate message with more detailed information on the steps I took to resolve this issue.
I'm not sure if I can leave no stars but you need to be able to minus some. I suffer from a bad back and it is obvious I am not in good shape. The gentleman I was with is handicapped. When picking up the truck we had to walk over 500ft in pouring rain to get to the truck, we did our own walk through in the rain, no employee around. Had to go to the office to get the dollie we had rented and put it in the truck ourselves which was a struggle. When we returned the truck we were informed in no uncertain terms that the truck had... read more
Business response:
Hello Shauna, I'm sorry about the issues you had with the rental process. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Terribly rude. Horrible experience. Avoid at all costs unless you love total incompetence and being verbally abused by customer "support".
Business response:
Hello *****, I'm sorry for how your interactions with U-Haul have gone. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Terrible experience on 2 of my recent 3 U Haul rentals. The Calgary locations are participating in aggressive Bait and Switch strategies. After initial booking and confirmation, the terms of pricing, and drop off locations were materially changed within a day of service, leaving me, the customer in a compromised situation. Initial confirmations are meaningless. When changes were verbally agreed upon with the agent who is facilitating the changes, documentation did not fully reflect the details. When the vehicle is dropped of... read more
Business response:
Hello Don, I'm sorry about the issues you've had with your rentals. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
It was difficult to communicate with the staff at **** *********** *** ******** ** ***** location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinfor... read more
Business response:
I am expected to pay over $2700 for a truck that I drove for 30 miles or I will not have access to my household goods. Sure, this is reasonable to UHAUL.
The general manager at this location is dishonest. She changes rate without giving notification. I would not recommend doing any business here. It's not the amount that bothers me as much as the principal of good ethics. I'm told you can request copy's of your calls and transactions. But if Donna B*** doesn't want to, she won't. She will not let you know her supervisors name or number. Her ego gets in the way of laws and procedures.
Business response:
Hello ****, I'm sorry about the issues you've had. We have documented your concern and forwarded it to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
I was charged without my permission for a fee "for holding up another rental" -as the guy said, funny thing is hes the guy who told me I could bring the truck back for 7pm, or keep it for 24 hours. I brought the truck back right at 7pm, on the phone with the lady who worked the counter, she refused to help me check the truck in because they closed at 7pm (so how did I prevent another rental). I checked the truck in myself, well over fueled, and way under the milage I paid for. I was owed 22 dollars back at that point, the we... read more
Business response:
Hello *******, I'm sorry about the issues you had with your rental. We have located your contract and addressed your issues. Please email us at service@uhaul.com if you have additional questions about your complaint.
This company is horrible at resolving complaints. I rented a uhaul and they messed up on their end that when I went to get my refund they said they could not as they made a mistake on their end and I needed to come back in 3 days but they’d call me once they sort it out. Turns out the fudged a bunch of numbers and than insisted I come in. Unfortunately their work hours and the same as mine and I work in a hospital setting I can’t just leave my patients. I asked for it to be applied to my credit card and she said she didn’t k... read more
Business response:
Hello ******, I'm sorry about the issues you've had trying to finalize the rental. We have reviewed the details of your existing complaint and it has been addressed. Please email us at service@uhaul.com if you have additional questions about your complaint.
DO NOT GIVE THIS "BUSINESS" ANY OF YOUR MONEY. Disclaimer before this review - i have used U-Haul's equipment 15+ times, and have never had even the slightest issue. My gripe is 100% with this location, and its management. Long story short - I rented a tow-behind trailer and reserved it for 9am. We showed up at 8:45 to get the paperwork started, and go out to hookup the trailer with one employee (who was VERY helpful and honest). The trailer lights were not working, the employee suggested that it may be our connector, so I r... read more
Business response:
Hello *****, I'm sorry about the issues you had while trying to pick up the rental. We have located your contract which has been forwarded to management for review. Please email us at service@uhaul.com if you have additional questions about your complaint.
Frequently asked questions about Hendrickson Enterprise Inc
How is Hendrickson Enterprise Inc rated?
Hendrickson Enterprise Inc has a 1.1 star rating with 226 reviews.
When is Hendrickson Enterprise Inc open?
Hendrickson Enterprise Inc is closed now. It will open tomorrow at 8:00 a.m.
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