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Hendrick Lexus Northlake - Charlotte, NC

4.9
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About this business

Hendrick Lexus Northlake is a new and used Lexus dealer serving the greater Charlotte area 

Location details

10830 Northlake Auto Plaza Blvd, Charlotte, NC, 28269, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 7:00 p.m.
Tue7:30 a.m. to 7:00 p.m.
Wed7:30 a.m. to 7:00 p.m.
Thu7:30 a.m. to 7:00 p.m.
Fri7:30 a.m. to 7:00 p.m.
Sat9:00 a.m. to 5:00 p.m.
SunClosed
Review Performance in the last  
6 months
4.96,429 reviews
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Bridget Hines Null's profile image
Bridget Hines Null 
recommend  Recommended
3 years ago

First of all I LOVE the Lexus Brand! Additionally, when you buy a Lexus from Hendrick Lexus of Northlake it sweetens the purchase. They treat you amazing! Our salesman Jay Miano was great. He was patient, knowledgeable and extremely friendly! No high pressure sales and not pushy. He wants you to get what you want for the best possible price! He and the Lexus Northlake team made the experience so much better!!! 100⭐️‘S for Hendrick Northlake and for Jay Miano! If you want a Lexus I strongly recommend! 

Chris Burris's profile image
Chris Burris 
recommend  Recommended
3 years ago

Sal took care of me again and the technology department was awesome in keeping me updated with what my vehicle has to offer! Great Team at Lexus! Never disappointed when I come or go. 

Janet Harkey's profile image
Janet Harkey 
recommend  Recommended
3 years ago

Very helpful in all departments!! Just had my car serviced and Lexus sent a video of them under the car checking things- which is impressive!!!! 

Business response:

Thank you for your awesome recommendation of Hendrick Lexus Northlake, Janet! We are thrilled to hear you enjoyed our new service diagnosis video and look forward to passing along your positive feedback to our service team. Thank you for being part of our Hendrick Lexus Northlake family! 

Terry Skeen's profile image
Terry Skeen 
recommend  Recommended
3 years ago

Customer service is optimal. The waiting area is clean and very customer friendly. 

Business response:

Terry, thank you so much for taking the time to share about your recent experience with our team at Hendrick Lexus Northlake. At Lexus, we aim for each visitor to feel like a guest in our home and are happy to hear you felt comfortable and welcomed! 

David Stephens's profile image
David Stephens 
recommend  Recommended
3 years ago

Excellent and professional service. 

Business response:

Thank you for your recommendation of Hendrick Lexus Northlake, David! Your feedback means the world to us. We look forward to serving you again during your next visit. 

Mary Lou Nye- Vadas's profile image
Mary Lou Nye- Vadas 
recommend  Recommended
3 years ago

Josh Dewberry and the service department are phenomenal. Could’ve had a better experience. 

Business response:

Thank you so much for taking the time to share about your experience with Josh and our team at Hendrick Lexus Northlake, Mary Lou! We look forward to serving you again during your next visit! 

Brandy Daniels's profile image
Brandy Daniels 
recommend  Recommended
3 years ago

Very friendly. I like the fact I’ve had the same service advisor since you were located on independence. Eric Edwards has been very helpful, professional, and caring. 

Carol Burbank's profile image
Carol Burbank 
recommend  Recommended
3 years ago

Always a positive experience with a friendly and capable staff. 

Business response:

Carol, thank you so much for taking the time to share about our team at Hendrick Lexus Northlake. We really appreciate your positive feedback and look forward to serving you again during your next visit. 

Rusty Knox's profile image
Rusty Knox 
recommend  Recommended
3 years ago

Josh Dewberry is the best. He stayed in contact with me from start to finish to make sure all that I asked for was completed. It's great to see someone take such pride in doing a great job. He is part of the reason we are a 2 Lexus family. 

Business response:

Thank you for taking the time to share about your recent service visit with Josh and our team at Hendrick Lexus Northlake, Rusty! We are thrilled to hear Josh kept you up-to-date and informed throughout your service and truly appreciate your loyalty. Thank you for being part of our Hendrick Lexus Northlake family! 

Frequently asked questions about Hendrick Lexus Northlake

How is Hendrick Lexus Northlake rated?

Hendrick Lexus Northlake has a 4.9 star rating with 6,429 reviews. 

When is Hendrick Lexus Northlake open?

Hendrick Lexus Northlake is closed now. It will open on Saturday at 9:00 a.m. 

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