Helping Hands Charity INC

Diane R. 

on Birdeye

7 years ago

Disappointing - Got the email they were coming; got the phone call they would be here in 30 minutes. That was over 4 hours ago and I haven't seen them yet. Voice mail is full, of course, with no other way to reach them besides sending an email. Thought I was doing a good thing to donate to this charity. Very disillusioned about it now. 

Sholly D. 

on Birdeye

7 years ago

They came to my house today as promised and picked up all the furniture from my garage. 

Marina J. 

on Birdeye

7 years ago

I am sorry to report that on June 22 your company was supposed a pick up sleeper sofa I had donated to your organization and received an email that confirmed that you were coming, we waited all day and evening for you and tried to call your office as the others said no one picked up. that is not very considerate of your organization when we, the donors, are trying to do a good deed, and give you items to help others and not get a responsible pickup. I was hoping to give you a better report since you have such bad reviews bu... read more

Debo 

on Birdeye

8 years ago

No show. I never received a phone call nor was I able to contact anyone at Helping Hands even though I tried 5 different numbers at different locations. I called Harbor Ministries and they came to pick up my furniture within a couple of hours, so if you're in the Houston area use them. Very professional, quick and friendly! 

Cynthia S. 

on Birdeye

8 years ago

I requested furniture pick up for donation online and received confirmation that the items would be picked up on 9/30/15. No one showed up or called. When I called several times, I only got voicemail. Truly unprofessional and would never call them again! 

Paul H. 

on Birdeye

8 years ago

The team turned up on time to collect my furniture donation. They called ahead and arrived within the 30 minutes quoted. The furniture was handled like new and moved with great sensitivity. I am glad to help such a good cause and hope they make some money out of my donation. 

Ronald 

on Birdeye

8 years ago

Title: DO NOT USE Comment: scheduled pick-up of furniture 1-week in advanced, and received email confirmation - seems fairly standard and simple. Day of scheduled pick-up - I called 1-713-344-5434 | 1-713-456-9407 & emailed helpinghandscharity@yahoo.com several times to check on their availability and estimated time of arrival ------ the phone rang continuously or went straight to voicemail & no response to my emails. note to self: DO NOT USE AGAIN (*I would give them 'zero' star ratings if it went that low) 

Belle C. 

on Birdeye

8 years ago

Two gentlemen showed up on scheduled date and collected heavy furniture very efficiently. 

Erick 

on Birdeye

8 years ago

This company sent two guys. Had very heavy furniture up stairs in good condition and they gladly and carefully brought down stairs with no problem. I think they have new management use to go straight to voice mail now they do their best to help out. Great charity will be using them again.