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HearingLife of Gastonia NC
- Hearing Aid Providers
- Gastonia, NC
About this business
This company provides sales, service and repairs for hearing aids and also provides audiology services.
Location details
162 S South St #102, Ste 102, Gastonia, NC, 28052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Became established with this company a couple years ago at their ******, ** office due to the convenience of being close to my house (4 miles). Recently needed supplies went to the office only to find a sign stating closed, appointments only and the door was locked. I called the number and was told they would be in the office on Thursday went back on Thursday to find another locked door. Called the number again was transferred to the ************ office. The receptionist was nice enough to mail me the supplies I needed so I ... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. ?We apologize for the inconvenience that was experienced due to unforeseen circumstances. The office is open for business at this time and we will continue to provide excellent services to all of our patients.
I am beyond upset with HearingLife. Upon my first visit with HearingLife Valparaso, IN, I asked if my hearing aides would be covered by Insurance and made sure I was not going to get a bill. I was reassured several time that my insurance would cover and that there will NOT be a bill. I never received any billing on my first visit. That is why I went with this company. One year and 2 months after I received my hearing aides I get a bill saying we have to pay what the Insurance didn't pay. Of course, by this time our warranty ... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. This case has been investigated and a decision was made in patients favor. We value our patients and strive to provide excellent hearing healthcare services in all of our clinics.
I had an appointment on 7/14/2023 for a hearing test.l with Hearing Life. I was informed of the percentage of hearing loss.. ************* company was contacted. I requested and was provided the hearing test results by email. A television commercial informed me that Hearing Life could provide free hearing aids for a thirty day trial period. When I called to request request hearing aids for the trial period, I was informed that this was not Hearing Life's practice. ******* could not remember if I had tried on the recommended ... read more
Business response:
Thank you for the opportunity to address your concern. HearingLife advertises, Try hearing aids risk-free for 30 days.** The program is explained further under the title, Heres how it works, and the purchase of hearing aids is required to experience the 30-day risk-free trial. We look forward to having you experience better hearing for improved quality of life. Please review the program details at www.HearingLife.com and select, Risk-free 30-day hearing aid trial.
I was directed to Hearing Life by my insurance company at the time I was ready to purchase CROS hearing aids, because my initial provider was not considered to be "in network." The first thing I did was call their office and leave a detailed message with my name, number, and insurance details including the the referral id. When nobody called me back after a couple of business days, I made an appointment online. The desk staff did call me back after I made the online appointment, but I had to repeat all of the info I had prev... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have investigated this case and have concluded in favor of the inquirers request.?
Worst customer service experience I have ever experienced. Lied concerning delivery, warranty and resolving customer issues to upper management is non existent. ******* at the Live Oak location is a living Nightmare. Please do not use Hearing Life as a trusted provider, they cannot be trusted to provide you with anything but lies and unresolved issues.
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. We have completed our research into this matter. We have resolved the issue in the inquirers favor and have communicated this outcome to him. We strive to provide excellent hearing healthcare to our patients, and we are happy to have resolved this concern in a positive manner.
I am so grateful to Hearing Life staff and associates who provided me outstanding service on my new acquired hearing aids which I have a better outlook on life where their definitely making a difference in my behavior and quality of life with my family and friends a special thanks to ************************* from the ************ who took great care of me in my learning about my new hearing aids it's my honor to support your company and product *************************
Business response:
Thank you for sharing your pleasant hearing healthcare experiences provided by our HearingLife Team. We strive to provide quality care and services to all of our patients and we are thrilled to read your comments that reflect our mission.
SCAMMER - PREYS ON ELDERLY! ILLEGAL PRACTICE *********************** at ******* ofc took advantage of my elderly mother who went in for new hearing aids. She told her she needed her personal information to search for credits so her out of pocket wouldn't be so high. This woman actually took out a loan for $2500 through ************** without her permission. She fraudulently opened an account & never told my mother what she was doing! My mother didn't realize what happened until she got home and read the documents. When my mo... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. While we understand the authors frustration expressed in the rendition of events, our records indicate a very different and positive patient experience during her clinic visit; including verbal confirmations to proceed with all transactions. In the best interest of all parties involved, we have canceled the transactions.
This company keeps calling me after I informed them politely numerous times not to call. The last call I received the person was rude and tried to be condescending and irritating. Do not do business with this company. Less than 1 star should be an option for company's such as these.
Business response:
Thank you for the opportunity to address your concern. We will investigate the situation and ensure that your name is on our Do Not Call List. HearingLife values our relationship with you as your hearing healthcare provider and we apologize for the inconvenience this has caused you. Please provide your phone number and mailing address, so we can have you removed.
This vendor, in the person of the office manager ******, is despicable. The hearing aids were sold with the offer of free return within 30 days. They were returned in seven days. My mom, who purchased the devices, could not make the return in person. I did it for her. Owing to HIPPA rules, my mom had to sign a form so I could act in her stead. The manager tried to refuse to give me the paper. In front of other patients, she shouted that I was more likely to forge my mom's name than to drive the few blocks round trip required... read more
Business response:
Thank you for your inquiry. We value our patient relationships and strive to provide excellent customer service and quality service to all our patients. We apologize for the inconvenience you have reported. HearingLife abides by the **************** Portability and Accountability Act (HIPAA) in protecting patients Protected Health Information (PHI) and assuring our patients privacy rights are respected. We routinely utilize an Authorization to Release Health Information form to confirm patients preferences of who may obtain ... read more
Frequently asked questions about HearingLife of Gastonia NC
How is HearingLife of Gastonia NC rated?
HearingLife of Gastonia NC has a 3.6 star rating with 165 reviews.
When is HearingLife of Gastonia NC open?
HearingLife of Gastonia NC is closed now. It will open tomorrow at 9:00 a.m.
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