Havenly

Maxwell Peters 

on Google

a month ago

They do a great job with design, but I don’t recommend ordering furniture, lighting, or artwork from them. I’ve had so many issues with shipping, and them not being able to provide a delivery or fulfillment update. I ordered almost two months ago and for some of the items they have no idea when they will come. 

Liz Kenny 

on Google

a month ago

Deceptive Return Policy – $209 Fee on a $299 Chair Despite "Smooth Returns" Policy While I had a very pleasant experience with my designer, Havenly’s corporate return process is a complete bait-and-switch. I purchased a TOV Furniture office chair through their platform for $299 based on my designer's 3D rendering. Unfortunately, it does not work in reality: it doesn't swivel, and the small wheels get caught completely in our office carpet fibers.I initiated a return on September 1st—well within the 30-day window for my Augus... read more

Christina Smith 

on Google

a month ago

**Title: Nearly 22 Weeks, No Sofa and No Answers** I placed my order on March 29 based on Interior Define’s advertised 8–12 week delivery timeframe\. Nearly 22 weeks later, I still have no sofa, no firm delivery date, and no credible explanation for the delay\. I have repeatedly contacted Interior Define through the proper customer\-service channels, but meaningful communication has been virtually nonexistent\. I receive vague responses—or no response at all—while I am left chasing basic information about an order that sho... read more

Tom Riggs 

on Google

2 months ago

This company is a complete sham! They will not return phone calls or email so they are certainly not interested in their "customers" I suggest you do not do business with them of The Citizenry that they purchased. In good faith I spent over $400.00 with them and no order ever received or is there any customer service at all. Emails are not answered. Tom Riggs 

Damjan Cvetkov-Dimitrov 

on Google

6 months ago

You're going to get spammed forever, stay clear.