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Harvey's at Union Station
- American
- Kansas City, MO
About this business
Location details
30 W Pershing Rd, Kansas City, MO, 64108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Hi Janet, Thank you very much for leaving your feedback about your recent experience. We apologize for the miscommunication with your reservation and service. We work hard with all of our employees to understand our standards of service for the entire guest experience and will use your feedback as an opportunity to grow as a team. We hope the remainder of your stay in Kansas City was enjoyable and you had safe travls back to Virginia.
Business response:
Hi Yevonne, Thank you very much for picking Harvey's for your recent class reunion luncheon. We work very hard to ensure the entire guest experience is a positive one from start to finish and sincerely apologize that you did not have an experience up to those standards. We will use your feedback as well as the feedback of your classmates to become better as a team. Thank you again and have a great day.
Attending my class 40th reunion had a terrible experience it seems when manager noticed we were Black people our reservations were lost, tables were thrown together for 40 with one waitress to serve all in our party. Food was fair at best never will come back and will discourage all friends due to nigga boy treatment we received
Business response:
Hi Michael, Thank you for taking the time to leave your feedback regarding your recent experience at Harvey's. We strive to create an enjoyable experience for all guests and sincerely apologize that was not what you experienced. We will use your feedback as a way to improve and grow as a team. Thank you again and we hope the remainder of your reunion was enjoyable.
My classmates had reservation on August 29, 2015 which was confirmed by General manager Jeff Walters and we had to wait. My food was not suitable for a rat I had the fiesta chicken salad with the oldest lettuce within the romaine lettuce I'm sure I'll never return due to the poor service we received as a group only one waitress who did an outstanding job. My meal was free after a manager came out an saw the mess in front of me, not the general manager, Jeff Walters he was busy. "
Business response:
Hi Louise, We want to thank you for taking the time to tell us about your experience at Harvey's. We take guest feedback very seriously and use it as an opportunity to grow as a team. We work hard to product a quality product partnered with a positive guest experience and apologize for the apparent poor experience your group received. Again thank you for your feedback and have a great day.
Business response:
Hi Cathy, Thank you very much for your recent visit to Harvey's and for leaving feedback about your experience. We pride ourselves on our punctuality with reservations and quality customer service and apologize for your apparent poor service. We appreciate all feedback from our guests and will use this as a tool to grow as a team. Again thank you for joining us and we hope the remainder of your reunion was great.
Frequently asked questions about Harvey's at Union Station
How is Harvey's at Union Station rated?
Harvey's at Union Station has a 4.2 star rating with 1,651 reviews.
When is Harvey's at Union Station open?
Harvey's at Union Station is closed now. It will open tomorrow at 9:00 a.m.
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