Hartford Family Medicine Center LLC

Chuck Wang 

on Google

4 years ago

Called the office to make an appoint for suture removal yesterday. Waited over 20 minutes to hear from front desk. I was told there is only doctor in office, and my appoint is possible in January 2021. But my stitch has to remove in 14 days. I explained to the lady, and she turned off my line. 

Chuck Wan 

on Google

4 years ago

Called the office to make an appoint for suture removal yesterday. Waited over 20 minutes to hear from front desk. I was told there is only doctor in office, and my appoint is possible in January 2021. But my stitch has to remove in 14 days. I explained to the lady, and she turned off my line. 

David Batch 

on Google

5 years ago

I walk up to the door at around 3:15 for my 3:30 appointment for a physical that I made months ago. The door is locked so I call the number posted on the door. I am on hold for 25 minutes, I try knocking several times. Finally, someone picks up at 3:40 and tells me I do not have an appointment after I give her my name. I say "I received the text reminder you sent last week and confirmed." She says "Oh, yeah, everyone gets those...." She then says the office is closed anyway, but she will see if the doctor will see me even th... read more

Caroline Centeno 

on Google

5 years ago

The fact they get 3 stars are because the physicians are awesome!!! But the admin and the customer service for the desk is Horrible!! To get in touch with them for example, I called Monday left a voicemail and it’s now Wednesday, by the grace of God my kids aren’t sick or seriously hurt because I wouldn’t be able to even get in touch with anyone ! I also once came to appointment it was super busy that day and the receptionist was dealing with a patient that was taking so long once it was my turn the receptionist hit me with ... read more

Only Me 

on Google

6 years ago

This is the absolute worst customer service I’ve ever had since moving to Hartford. I had an appointment with these people, called there earlier this week to confirm, and the automated voice service picked up and said they were closed. Call back again and waited for about 5 to 7 minutes finally somebody picked up the phone and confirm that my appointment time was at the time that we scheduled it to begin with. Called on the day of the appointment and the offices are closed again. Called back three times and their offices are... read more