Hardy House Your Primary Urgent Care Family Healthcare Provider PLLC

Karen Watson 

on Google

a week ago

My Response to the clinics response: My statement remains the same. This issue did not stem from a 24 hour check in because that was completed timely! I’m not sure why this lie was even mentioned, I guess to make your clinic look good for reviews. The games people play… The clinic was so unprofessional from my initial complaint and it encouraged you all to retaliate. However, I serve a mighty God that sits high and looks low. You are absolutely right, I can receive better care elsewhere. You all are inconsiderate and unprofe... read more

Karen Watson 

on Google

3 weeks ago

Update: After submitting my initial review, my services were terminated. At the time I scheduled a follow-up appointment, I was not informed that termination had occurred, and the office accepted the appointment. I later learned that a certified termination letter was already in transit to me at that time. Per the instructions in the letter, I contacted Mr. Hardy by both phone and email but received no response. Today, I went in person to pick up my medical records and again requested to speak with him. Staff informed me tha... read more

C R 

on Google

3 weeks ago

Here is a clearer, more professional rewrite that conveys concern while remaining respectful and firm: > I am a new patient at this organization and was recently prescribed medication. After experiencing concerning symptoms, I contacted the office but was told that I could not speak with a nurse or doctor. I asked if I could leave a message for someone to return my call and was asked what the call concerned. After explaining my symptoms, the front desk staff member—who is not a medical professional—told me why I was not feel... read more

Karen Watson 

on Google

a month ago

I tried not to leave a review, but I am tired of the pettiness and lack of professionalism at this office. Some of the staff are rude, and my visits have never been on time. I’ve never had an issue with Dr.Hardy personally, but she is hardly ever in clinic so it’s becoming pointless. My entire family comes here and we are all now trying to find a new provider…. This is horrible! Even when I arrive early or punctually, I have never been seen within 30 to 40 minutes of my scheduled appointment. The one time I was late, only by... read more

Amanda Woods 

on Google

4 months ago

I’ve been a patient at Hardy House since 2022, and that alone should tell you how much I’ve appreciated this clinic over the years. When I first started coming here, the experience was always positive. The staff was attentive, caring, and professional. I truly felt like my health and time mattered, and I even recommended Hardy House to friends and family because I believed in the quality of care they provided. Unfortunately, my most recent visit and the ones leading up to it was the complete opposite of what I’ve grown to ex... read more