Hard Edge Screenprint & Embroidery

Zack Gilbert 

on Google

7 months ago

Placed an order for 1 embroidered hat. Was told 2-3 days to get the design made and approved by me. Took 5 days for them to reach back out for the initial design approval. And 7-10 days total to get the hat in and embroidered. On day 21 I had to go into the business because I could never get them to answer the phone. Was told that the color hat I wanted was backordered and that they emailed. Which I never received. Changed to a different color hat so could get it done that week. Now on day 32 I had to go into the business ag... read more

Nicholas Kerbow 

on Google

2 years ago

The worst customer service. I was trying them out to see what they can do and they just stopped communicating with me. I haven't recieved a proof of what I wanted and they seem to have just wrote me off. Big or small order that's not how you run a business. Very disappointed! 

Micheal Isom 

on Google

2 years ago

Not even 1 star. Based on how Christina has treated me, they don’t even deserve these words. Without a doubt the worst customer service of any business in town. Christina lied to my face about my product. Assured me it would arrive on time. I asked her to double check, she didn’t. Product didn’t arrive, was in stock, she’s just awful at her job. My stuff should’ve arrived “at the latest” on 5/20. They told me they needed a 6 week lead on getting it. I ordered it at the beginning of April. Today is 7/20. 8 weeks after it shou... read more

Sheena Ortiz 

on Google

3 years ago

Excellent embroidery done by caring, competent staff. They stitched my sons’ names on their Christmas stockings a few years ago; these are still in amazing condition and will definitely be used for many years to come. I will certainly hire Hard Edge for any future embroidery needs, and can’t recommend them enough!