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Hansen Collision
- Body Shops
- Norton Shores, MI
About this business
Location details
1908 E Sternberg Rd, Sternberg Rd, Norton Shores, MI, 49444, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedMy car looks amazing!! Thank you! You all went above and beyond ❤
Every one on the staff was extremely helpful, and helped me along the whole process when I totaled my car! They were super understanding, and willing to help every time I came in or called! If I’m ever involved in another accident, I will continue to use Gerber Collision! They appraised my vehicle right when it got to them, with it being totaled that was very helpful because I was able to get everything set with insurance very quickly, making it super easy to get in my new vehicle quickly! I highly recommend Gerber Collision... read more
These guys are amazing!! Their customer service is excellent in every way. Very professional over the phone, in person and through email. I was very excited at the quality of the work and how fast they completed it. I dropped my vehicle off at 1pm and it was completed by 4pm the next day and of course their work is guaranteed for the life of the vehicle. I would definitely recommend Gerber Collision & Glass!!
Business response:
Aaron,Thank you for leaving this great review for the shop. We are so happy to see that the team was able to get your vehicle back quickly!!!!!!
So I got in an accident in January 3rd, they couldn't get me in until March 21... because car was still driveable. So March 21 comes around, they tell me if I can get in early they will start right on it. Nope didn't get a message saying the started later in the day on the 22nd. They told me my car would be done 4/5. Which was great I had a trip planned for Chicago 4/6. They tell me for 2wks my cars going to be ready 4/5. They call me 4/5 saying something about a wrong bumper piece was ordered. Tell me my car won't be ready ... read more
Business response:
Haleigh, We are sorry to hear about your experience. It is my understanding that you have spoken to the General Manager, Jamie. We worked hard to get repairs done early, however we apologize for the delay in parts. Thank you for bringing this to our attention and we apologize for an the inconvenience,
Dropped my car off on March 1st with expectations to receive it back the 15th. They ordered the wrong grille and it arrived in the 13th. Realized it was wrong but didn’t order the correct one until the 21st and decided that it was fine to ship it USPS instead of some other carrier with more urgency. Finally picked it up yesterday on March 29th. It is beautifully repaired so top notch body/paint guys but the customer experience was horrific. If it wasn’t for the body work it would be a 1*.
Business response:
Drew, We are disappointed to hear about your experience. We understand that Jamie L the General Manager has reached out to you to discuss your concerns with you. Please advise if you need any further assistance. We sincerely apologize for the inconvenience. Thank you.
Frequently asked questions about Hansen Collision
How is Hansen Collision rated?
Hansen Collision has a 3.9 star rating with 98 reviews.
When is Hansen Collision open?
Hansen Collision is open now. It will close at 6:00 p.m.
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