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Hand & Stone Massage and Facial Spa - Winter Park
- Day Spas
- Winter Park, FL
About this business
Location details
480 N Orlando Ave #110, Ste 110, Winter Park, FL, 32789, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 10:00 p.m. | |
| Tue | 8:00 a.m. to 10:00 p.m. | |
| Wed | 8:00 a.m. to 10:00 p.m. | |
| Thu | 8:00 a.m. to 10:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Made 2 appointments for a Sunday at 1pm and 1:15pm. Saturday I get a call saying they bumped us up to 12:15 and 12:35. ok no problem. The morning of my husband gets a call asking if we can be there at 11:50 (it was 10:40). He says we can try but we live 40 minutes away and are not ready to leave yet but we can try. My husband received another at 11:40 asking if we were in the parking lot yet. He told the manager not yet we are still driving and should be there at about noon. When we arrived in the parking lot at 12:02 pm I c... read more
After many great massages, the ongoing unprofessional manner from Len at the counter has caused us to leave this establishment permanently. After a recent massage (our 3rd in a month - all were great) Len asked my wife as she was leaving why she gave an 8 of 10 on a prior massage. He then informed her that anything below a 9 gives him bad marks "from corporate" and that she can rate them a 10 today to "cancel it out". When I called Len to address this, he was rude, belligerent and dismissive that his actions were unbecoming ... read more
Business response:
Hello Jake, Thank you for taking the time to share this experience so candidly. We appreciate the consideration, as well as the positive feedback regarding your history of service at LaVida Massage. We would like to extend a formal, sincere apology and again express how much we appreciate your support, especially most recently throughout our extended closure. We wish you the very best. Thank you once more, Jake. Because you shared your experience, we've learned a very valuable lesson that will help guide future interactions ... read more
RecommendedI had pain and tightness in my IT band. I saw Devin and he was able to help break it up. He also taught be some stretches to do at home to help with the pain. He is extremely knowledgeable and an excellent therapist.
This location could use much improvement on customer service and operating in an upright fashion with their customers. I entered an agreement with them months ago and despite the manager being very unprofessional I continued my agreement with them at the insistence of another employee who attempted to right the wrong. Now the COVID-19 is upon us an this company charged my account during the month of April knowing per the Governor's order they were closed for business for the entire month of April. I submitted a written reque... read more
RecommendedI love this place! It’s very clean and the staff are very professional. I recommend Kelli Evans. OMG! Does she give great massages. Thank you Kelli.
If you are getting the deep tissue massage we highly recommend not using Omar, Tamara and Julia went in for a spring break treat and Tamara came out with one sore back. While she said firm, she did not mean an elbow hard over her spine and he did not ask once how the pressure was nor did he massage any extremities. Julia did have a great massage from a different masseuse.
My boyfriend and I have been members for something shy of a year, we love it here! The reception is friendly, and the therapists are amazing! I regularly see Jess, her massages are the most relaxing! My boyfriend regularly sees Jessica and always feel great afterwards! We both have physical jobs and find that this type of therapy is a game changer for our minds and bodies! Thanks ladies! :)
Frequently asked questions about Hand & Stone Massage and Facial Spa - Winter Park
How is Hand & Stone Massage and Facial Spa - Winter Park rated?
Hand & Stone Massage and Facial Spa - Winter Park has a 4.1 star rating with 547 reviews.
When is Hand & Stone Massage and Facial Spa - Winter Park open?
Hand & Stone Massage and Facial Spa - Winter Park is open now. It will close at 10:00 p.m.
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