This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Hall Ford Lincoln Newport News
- Auto Repair
- Newport News, VA
About this business
Location details
12872 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This place is a joke. The USB they give you your paperwork on (the important paperwork like your contract and buyers order) is BLANK. Needed a part replaced that was under warranty, they never got it in. They call and send mail monthly begging you to buy a new car, but refuse to fix warranty covered issues. Told me I purchased an extend warranty, but it only covered 30k miles- what’s “extended” about that?
I went in for maintenance, an oil change and tire rotation. When I dropped my car off at 10 am they asked when i’d need it ready by. I asked if 12 would be enough time and they said that should be fine. I called around 12, they said it wasn’t ready and wouldn’t be for a while. I called again at one and they said it’s almost ready so I went to get it. I get there a little after one and it’s not ready still. They said it was on the lift. 20 minutes later and someone tells me they’re finishing up but they didn’t do the tires be... read more
Business response:
Cameryn, thank you for your feedback. Our Service Manager, Derrick Phillips, would like to opportunity to speak with you personally regarding your experience. Unfortunately, he has been unable to reach you via phone and cannot leave a voicemail as the inbox is full. At your convenience, please contact Derrick directly at 757.243.2007. Thank you.
When there for a 2020 Santa fe sel, sale guy send pics of it. Got a quote and test drive the same Santa fe that was send in the pics. Love it and they did a bait and switch. The pics and test drive wasn't for the Santa fe sel that I wanted for ($31000). It was for a Santa fe limited 2.0T for ($41000). The manager on duty Alyssa was very disrespectful.
Great Service Department, but terrible customer service from the operators who answer their phones. Good luck getting connected over to the Service Department. A lot of finger pointing when calls finally do get returned...weeks later.
Business response:
Kim, thank you for your feedback. It is our understanding that you’ve recently spoken with our Service Manager, Derrick Phillips, regarding your experience. If you have any questions before your next visit with us, please do not hesitate to contact Derrick directly at 757.243.2000. Thank you.
RecommendedCalled the dealership at 1pm got there at 2 the car I asked for was waiting for me. The process was quick and easy. Justin and everyone that worked with my husband and I today was AWESOME! I can’t thank them enough, todays experience was nothing short of amazing. Thanks again can’t wait to do business with you all again.
Business response:
Terri, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help. Safe travels!
I had a wonderful day on the 16th of this month I went to Hall and they promised me that I will get a car and I surely did I drove out with my car the people there what patient they was kind if you want a car go to hall Hyundai Newport News they are the best
Great people to work with!!!
I just bought my first new car since 2002. I got a 2020 Hyundai Sonata Limited, yes it has "Smaht Pahk" and a ton of awesome other features. If anyone is in the market for a new car, go see Ray or Rob at Hall Hyundai in Newport News. They got me an awesome deal. Not to mention they were the only dealership within 100 miles of Richmond that was willing to give me a deal and not charge me MSRP to go out and find me the color combination I wanted. Other dealerships wouldn't give me a deal on the blue and black (they are limited... read more
the service the engine light came on and they had me in and out in about a hour. thank you 😊
Frequently asked questions about Hall Ford Lincoln Newport News
How is Hall Ford Lincoln Newport News rated?
Hall Ford Lincoln Newport News has a 4.3 star rating with 78 reviews.
When is Hall Ford Lincoln Newport News open?
Hall Ford Lincoln Newport News is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com