Hackensack Meridian Health Medical Group Primary Care

Nona Brown 

on Google

2 months ago

The day before, when I went for a blood test, the nurse couldn’t find my vein. Frustrated, she told me to come back the next day. When I returned the next day, she finally found the vein and drew my blood. Then, when it was time to leave the urine sample, I was instructed to place it in the “silver window.” I couldn’t find where that was, so I asked for help. None of the staff—who were sitting around—bothered to get up and show me. Instead, they laughed at me for not finding it. The medical staff was extremely rude and unpro... read more

Mike Kaufer 

on Google

7 months ago

I saw a bunch of negative reviews here so I thought I would post a good one. I felt the office staff did their job and wasn’t disrespectful at all. Perhaps there has been some turnover or perhaps things have changed as it looks like this office used to be owned privately and is now owned by HMH. I would highly recommend both Dr. Thakar and Dr. Gusler! 

Jeffery Smith 

on Google

a year ago

This office is the worse I've ever been too. Since Dr. Falco left the office has gone down hill so bad. They have the most stupid , lazy, and incompetent people working there. They dont listen to or care about the patients. They must post help wanted signs in the projects because that's what they have working there. Everyone is dense in the head and don't know how to do their job. Stay away from this dreadful place, if I could give zero stars I would. Unfortunately you have to give one, but they dont deserve even that. They ... read more

jordan sperling 

on Google

2 years ago

The doctors are great but as stated in these reviews for the past two years plus there has been something seriously wrong with the front office staff. They are rude, not helpful, and you have to wait an hour for even a chance to get someone to pick up the phone. Recently my mother who has been on a specific medication for years went to go refill it. She was told that our doctor had cancelled the prescription. She had 2 refills left and had not seen a doctor in a couple of months. She called multiple times and waited on hold.... read more

Andrea Habeck 

on Google

2 years ago

Poor office management. This office prescribed me 2 MRIs which I need for back and hip pain, but they have failed to initiate the pre-authorizations needed for me to actually get the imagining completed. Both myself and the imaging center called several times to get the authorization completed, but nothing was done. I have had to reschedule the appointment twice. The worst part is that you can not call this office directly. You have to go through an answering service so you never actually get to speak to someone in the offic... read more