Gustafson Plumber

Samantha O. 

on Birdeye

4 years ago

SO unprofessional. Office staff isn't responsive. I had to have multiple conversations with Lorrie in the office due to being misquoted on hourly rate when we used them in the past. This Summer I asked for a quote on a large job, but didn't go with them because it took over 2 weeks to receive the quote and the quote wasn't presented professionally. It had a $5,000-7,000 extra range which didn't make sense to us. I went with another company who gave us the exact figure we'd be paying. When Gustafson realized we used someone e... read more

Clare Tee 

on Facebook

5 years ago

Gustafson Plumber again came to help me out with a plumbing problem last week. Gustafson Plumbers is to be commended for not only for its quick response but also for sending Tyson and Nick, two knowledgeable, efficient and affable problem solvers who did the dirty drain cleaning job with a smile and certainly were outstanding representatives of Gustafson' commitment to their customers. Kudos to Tyson, Nick and Gustafson Plumbers! 

Karen Lee 

on Facebook

5 years ago

Prompt, reliable and affordable service! 

John K 

on BBB

5 years ago

Really, really great service from Cheryl "on the desk" and Derek, on the job itself! Got everything done easily, calmly, without mess, with no drama -- and with a big smile. And for a very fair price! We called you guys because you had done such a fast and cost-effective job on a blockage at our rental house in Worcester -- and were impressed that you would come all the way out to our place in Stow, MA. You guys have just become our "go to" plumbers! Thanks very much. 

DAVID M. 

on BBB

6 years ago

My dad asked me to refer a plumber who could snake his drains. I told him to call Gustofson Plumbing. He took my advice and called them. He was setup with an appointment that same day. The two man crew actually showed up quicker than promised. The two guys that showed up were very professional and were able to adress my dads concerns. They took the time to explain what they were doing and answer any questions. My dad needs some additional plumbing soon and will be happy to use this company again 

Michelle F. 

on BBB

6 years ago

My initial interaction with the company was great. After the first two visits it was very disappointing. I requested an estimate for an excavation of my foundation on six different occasions. I asked the technician at my house, left messages with the receptionist, left a voicemail with the technician, and emailed the office. I needed the estimate for my insurance company before I could hire them. Needless to say I tried to get it for two weeks and they couldn't be bothered to get back to me. Completely unprofessional! 

Ryan Krafve 

on Facebook

7 years ago

I Work for the town of clinton Dpw and these guys and the crew have help us out on many tough situations great customer service from the lady's in the office to the crew that comes out definitely worth considering them For all your plumbing or jetting / cleaning needs 

Rebecca J. 

on BBB

7 years ago

Plumber that came to the house was ill-informed at best. He could not successfully drain the excess water from our furnace to stop the pipes from banging. We were charged $90 dollars when I was told the estimate would be $57. Called to speak with someone who told me it would be $57 and that the estimate would be emailed that day (Friday) or Monday. Did not receive the estimate and the $90 check was cashed. Called for refund and the owner said (via another employee) his plumber was there for 43 minutes and it could have cost ... read more