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Gulf & Basco LP
- Building Supplies
- Houston, TX
About this business
Founded more than 60 years ago, Gulf & Basco supplies appliances, cabinets, countertops, doors and windows to building contractors, homeowners and remodelers. The company s showroom displays a full line of state-of-the-art kitchen appliances from GE, Monogram, Bosch, Dacor, Scotsman, Subzero, Wolf, Thermador, Viking and Zephyr. In addition, the company carries a wide variety of kitchen cabinets from Cardell, Durasupreme, KitchenCraft, Kraftmaid and Odyssey. Gulf & Basco is also a factory authorized fabricator and installer o... read more
Location details
2425 Broad St, Houston, TX, 77087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They essentially stole $1,447 by delivering defective windows to Harvey victims and then tell. The window panes will literally fall out of the frame when slid to the open position. The Gulf & Basco technician claimed the windows are not defective, but offered to try to fix the windows on the side business. Jeldwen, the manufacturer, recognized the material defects and sent new windows but the wrong style (don't match the non-defective windows, which we haven't asked to be replaced). For your own good, do NOT use Gulf & Basco... read more
Purchased windows for a new build from Gulf and Basco in April of 2014. One of the windows was delivered defective/ fiberglass around window was broken causing the window to not function properly. I have repeatedly notified Ginger Lella of this fact and to this day, November 11, 2015 NOTHING has been done to resolve this issue. The window was fitted so the owner could obtain a certificate of occupancy. Still waiting for a resolution from Gulf and Basco or Ginger who sold me the windows. Poor customer service after the sale.
I have recently purchased cabinets with Gulf & Basco and I am highly satisfied with them. The sales person knew what they were talking about and walked me through every step. The installation process went smoothly and I am loving the outcome. The girls in the customer service department were very friendly every time I talked to them.
As a small builder we have been working with Gulf & Basco for several years and they have been great to work with. Like any job there are bumps in the road but their customer service people have been very good with getting the issues taken care of as soon as they can. I just stopped in there last month and they were in the process of remodeling their show room and even with all that distraction they were able to take care of me.
I would agree that this company is a complete disaster when it comes to delivering windows. I was told that a window order would never hold up a framer. I'm told this of course before a buy. Once you are a customer and have paid up front... fat chance getting your windows when they say. They then blame everyone else but themselves claiming they are simply a distributor. Al, the GM is practically non-existent. Doesn't return customer voice mails and won't answer a called transferred to him from his inside sales group. I asked... read more
My builder used this co for windows. I too have hazing and can't see out of them. Just about every window. I have to have them changed at my expense and they told me i should use a diff co cause there fees are higher. I was shocked. I think windows are defective
We recently remodeled our kitchen. We were impressed with the showroom and kitchen designer. Before the remodel we did a lot of research on how to make a kitchen functional and they gave us suggestions we would have never thought of to make it even better. They also did the installation and had an inspector look at the job to make sure we were satisfied., we are.
I also have a problem with Gulf & Basco with the hazing or spotting in between the double panes and have to pay to have it corrected. These windows are only 2-4 years old and I have a total of 26 of these. I think if enough of us get together we might be able to get a class action suit.
This is the worst company I have ever dealed with. The quality of their product is UNACCEPTABLE- leaky windows. Their customer service is the WORST ever. They placed my order wrong, then they delivered something different to what I ordered, and even different to the wrong order they did themselves. When I complained, they resend the windows (wrongly again), and charged me for that. Then the sales representative disappeared, and didn't respond my calls. I had to replace the windows myself buying from somebody else, and paying... read more
Frequently asked questions about Gulf & Basco LP
How is Gulf & Basco LP rated?
Gulf & Basco LP has a 2.8 star rating with 114 reviews.
When is Gulf & Basco LP open?
Gulf & Basco LP is closed now. It will open at 9:00 a.m.
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