Grubbs Acura

Carol C 

on BBB

8 months ago

I made an appointment for servicing and was guaranteed a loaner car. It is 45 minutes from my home and service would take 3 hours. I made other appointments in the area that I needed a loaner to get to. Arrived and was told no loaners available, sorry. That does not help me. Im Not driving all the way there to be told no loaners as promised again. Grubbs does not honor its promises. Ill find a different dealership to deal with. 

Nic G 

on BBB

a year ago

This dealership has extremely sketchy sale tactics, will give you a vehicle that the previous title hasnt been released on, will take weeks to get you paperwork, scam you during service, and be deceiving throughout the process. They are ignorant of the fact that dash cam footage exists, as well as technology showing where a vehicle has been. Additionally, their loaner vehicles are not clean and the most recent one being infested with cockroaches. Video footage was provided, nothing done. Look at their other reviews showing c... read more

HAMILTON H 

on BBB

a year ago

I purchased a 2022 ***** Silverado from Grubbs ******** of ********* ** in March 2024 and I was left very unsatisfied. I was an out of state buyer from the internet and was mislead about the condition and accident history of the vehicle. The truck had a huge dent in the rear bumper that was conveniently left off of the correspondence with the salesperson **********************, even though I asked for an accurate description and videos of the vehicle. The manager ********************* was of no help with "my problem now" (a ... read more

Orson R 

on BBB

a year ago

Unfavorable experience at @Grubbs Acura, ********* ** We drove 3 hours from *** to check a preowned SUV @ Grubbs Acura. After the test drive and them checking our trade-in vehicle and several failed negotiations, we decided to walk away. We asked for our old key from our sales agent. He stated several times that our key was with his manager. I told him our kids are hungry, my eldest cant eat their snacks due several food allergies and his food and Epipen are in our old vehicle. Still he kept us waiting for several minutes, j... read more

Emily D 

on BBB

a year ago

9/28 **************** and I speak -he claims he never got my email but I put a read receipt on it. 9/25 12:30pm- email to GM, which was opened and read same day, 12:52p cst.This has been the most unethical car buying experience. My first and last Grubbs purchase. July 7th, 2023: Purchased a used 2019 ******* MKZ, ~60k miles.July 14th, 2023: I have to purchase 3 new tires from Discount Tire. The front left had a HUGE impact bubble the size of *****. The employee at Discount Tire said its been there awhile due to the state of ... read more

Cory M 

on BBB

a year ago

This dealer is the shadiest I've dealt with in 40 years of car buying. Worse than ******* list (not like I'd buy a car there).Deceptive doesn't begin to describe. Trying to add $5K to the advertised price of a vehicle without disclosure is only the beginning. There isn't enough space to detail how shady and dishonest this place is.Advice to the wise, don't bother or if you are there, RUN away.You can't even get the name of the ** to speak with regarding their tactics.If I were Acura I'd pull their franchise today! 

Jonathon W 

on BBB

a year ago

I purchased a certified precision pre-owned Acura from Acura Grubbs 6 weeks ago, and I was promised by the sales rep **** that a few minor scratches and the windshield would be taken care of without charge. I requested to have this in writing on the contract and she said it wasn't necessary and it would be done no matter what. I requested confirmation of this 5 times with her on different occasions that this would be fixed and handled at no charge after purchasing the vehicle. We are now 6 weeks out and I still do not have m... read more

Tod J 

on BBB

a year ago

SCAM! SCAM!! SCAM!!!They are in the business of ripping people off their hard earn money! I purchased and used 2019 ******** that they claimed to be certified. The very first day I drove it out of the lot a check engine light came on and I took it back they held my car in service for over 2 weeks claiming they are having it fixed. I bought the car on April 28 and did not get my car until mid May. While driving the car home from work on 27th July, 2023, the car prompted me to park and allow the car to cool coz the coolant lev... read more

Patricia Z 

on BBB

a year ago

We purchased a used 2010 Acura TL on June 17, 2023 for our son. As my husband and son went to get into the car to leave the lot, the door handle on the drivers side popped off. We quickly notified the sales agent and he was shocked and said to come back on Tuesday (6/20) at 12pm and get it fixed. We agreed and left the lot.On Tuesday (6/20) we went to the dealership to get the door handle repaired. The service department had no knowledge of the situation. After a two hour ordeal, we were told the part was ordered and they wo... read more