Grinnell Mutual

Lenny R 

on BBB

2 months ago

The absolute worst insurance experience of my life. Would absolutely not recommend. 

Eric C 

on BBB

4 months ago

After 9 years Grinnell is cancelling our church insurance policy for no reason. They claim we did not cooperate with inspectors. No one has notified us any inspection desired. So they are flat out lying. I was informed that they were canceling other churches insurances also. Honestly seems like discrimination against religion. 

Lori H 

on BBB

a year ago

I switched to progressive because my rates more than doubled at my annual renewal time,but I pay monthly. They still took a full payment out of my account....because they say that it is scheduled a month in advance and cannot be stopped. Then when it was time to issue my refund, it was for only 8% of what they took for payment. I have been fighting with them for over 2 months now with no resolution as to why they refunded so little of my payment. I am not hopeful for any resolution to my issue. They are HORRIBLE about respon... read more

Misty R 

on BBB

a year ago

The WORST customer service service ever, so rude, unprofessional, the (adjuster chastine ********) her comments are so unprofessional, wonder if she talks to all her clients like she does to us and she NEVER returns your phone call. You would think they would be there to help you, but not the case. All the lies, bullying us and the rude comments are uncalled for. In 2023 will be a year the claim is still open. I would NEVER recommend this insurance company to anyone. And I can see why this company scores so low after reading... read more

Eric V 

on BBB

a year ago

You will save money with any other auto insurance, trust me. I had my auto insurance cancelled because I switched to Progressive where with the same auto policy saves me $400 every 6 months. They still took my monthly payment out of my account and aren't sending me a refund until two weeks later via mail. 

Laura M 

on BBB

2 years ago

Never, ever get your insurance through this company. My husband and I had auto/home through them for many years. Recently we decided to shop around to see if we could get the same coverage cheaper anywhere else because Grinnell's rates were getting out of line. When we switched to State Farm, I notified Grinnell and a few weeks later we received a bill from Grinnell with our final amount owed to close the account. I wrote them a check a week later, on August 11th and mailed it the same day. On August 29th I received a letter... read more

Tawni O 

on BBB

2 years ago

HORRIBLE to work with!! Their client hit me while turning from a left lane into a parking lot on the right side of the road. It was clear that it was her fault. This company took over a month to do anything then denied liability even though their client admitted to turning right from the left lane. The agent was rude, did not return calls, and continued to drag things out. No one at this company was helpful. I would not recommend them for insurance and would highly recommend getting a lawyer if you ever have to work with the... read more

Amanda 

on BBB

3 years ago

poor communication. This company took way to long to process a claim that we had against one of their insured. They had very poor communication with me to the point that I was forced to get my insurance company involved. They never sent out an adjuster to inspect the vehicles involved in the accident. Said that they did not employ adjustors in my state? I guess they could not sub contract any. It took 2 and a half months for this claim to get resolved. All communication was initiated by me. I wonder how long the process woul... read more

Howard K 

on BBB

4 years ago

Dale from Wabasha is great. I got me an estimate and it beat my previous insurance company and the service from Dale was above and beyond what I expected. On claim side adjuster was right out to see the damage and within 20 days I had my claim fairly paid. I would use this guy. Howard ******