Griffith Energy Services, Inc.

Ryan Etter 

on Google

4 months ago

I am an automated delivery customer, but your service has failed to alert you that my propane tank was running low. Over the past two weeks, I have contacted your company multiple times to request a propane refill. Each time, I was assured someone would be out within the hour. However, no one ever arrived. This was not a one time occurrence as this has been going on for years.Every time we get low, we call and we are giving the runaround by your staff. 

Abigail Pulliam 

on Google

8 months ago

Thank god we swithed to gas! They cannot keep your oil tank filled and the customer service is incredibly rude. Please go anywhere else - they don’t hold true to the $50 rebate when you run out of oil and when you ask to cancel your account he will continue to charge you. I have had to call every month for the last 6 months. 

Janet McMurtray 

on Google

a year ago

I would prefer to give no stars but that isn't an option. On February 18, 2024 I woke up in a very cold house. No heat. Called 800 number at 7 a.m. and left message. No response. At 8 a.m. called again, spoke with lady who said someone would be out that day as we have the 365/24 hour plan. House very very cold. We are both in our 90s. Called again at 3:30 p.m. was told we had called wrong 800 number and to call Frederick number which I knew nothing about. Called and told they would relay to technician. Called again about 5:3... read more

Karen McNamara 

on Google

a year ago

I used to be with Pugs Fuel Oil. They were purchased by Griffith, and I have been unhappy since. They fill the oil tank and don't screw on the cap. They refused to fill my oil recently because I did not have a feature covered in my service contract, when they had no problem filling the oil all winter. They have been rude and inefficient. I'm switching to Warthen today. I can't tell you how disappointed I've been after receiving great service from Pugs for so many years. My sister uses Warthen and has been delighted with them... read more

Alise McDonald 

on Google

a year ago

I have mixed reactions about my experience. My system was put in and it works great, but it took 3 weeks to install and when I reached out to the company to see why no one had been out to the house in a week to finish I received no answer. Also the team left all of their boxes, coffee cups and left over supplies at the house. They were also suppose to take the old oil tank, but it's still there. The installers were however very kind, but this company needs to improve. I have changed my review because the one of the items ins... read more