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Gregg Orr Toyota
- Car Dealers
- Hot Springs, AR
About this business
Gregg Orr Toyota located in Hot Springs, AR is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Orr Toyota an excellent one. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota, you've come to the right place.
Location details
4709 Central Ave, Hot Springs, AR, 71913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was told that I was buying my car for 30k but it was listed for 35k,but they would knock off 5k not only did my paperwork not say anything but I was paying 8.7 interest rates instead of 6 I would end up paying 67k by payoff and they said they were throwing my gap insurance for free which is $1200 and then I was never told about portfolio service contract which is 49 7387 nor was I told about an easy care warranty for 4$187.21 that I have an option to not have those so they screwed me right there out of $10,000 right off th... read more
Orr Toyota Hot Springs is the most dishonest dealership I have ever had the experience to deal with. If they can take advantage of you and deceive you in anyway rest assured they will. Be very careful when buying a car or using the service dept. The leadership at this location is about as crooked as they come. I am very surprised they have been able to get away with this for so long. Orr deceivingly sold extended warranties and added into the price of the vehicle. After noticing this I went back to have the extended warranti... read more
In early August 2020 I purchased a used 2017 Camaro RS that was fully loaded and opted for the extended bumper to bumper warranty. ($4K) Very friendly sales staff and appreciate my salesman even giving me a call on my birthday (May 2021). I did however start having issues with the transmission jumping and the radio blacking out the first few days after the purchase. I took it back and asked the service department to have a look. After multiple times calling, discussing and explaining the issue, and taking it back several tim... read more
Business response:
I am in receipt of the above-referenced complaint. After conducting an internal review of the matter, our findings are that there was no wrongdoing on behalf of our dealership or Service Department. In August 2020, Mr. ****** came to our facility for a radio black out issue. We ordered a new radio and replaced it on 08/26/20. Almost seven months (7) later, on 05/03/21, Mr. ****** came back to the dealership and advised that he was still having problems with his radio. On that date, our Service Manager, Jason ******** ordered... read more
We purchased a very nice and affordable car from Orr Toyota in Hot Springs. We truly felt like they appreciated our business. They worked very hard to get us a great deal. It was wonderful the way they made us feel so special. From Alan Winkle and Curtis Farthing to all involved with the transaction, we couldn't be happier. It was truly awesome. We will definitely return and we highly recommend Orr Toyota in Hot Springs to anyone who is ready for another vehicle.
Business response:
Thank you ***** ****** so much, we truly appreciate you as our Customer. .. We appreciate that you took the time to give a five star review and such kind words...
Long story short- I could have purchased the same vehicle For $6,000 less than what I was being (over) charged at ***. I ended up purchasing a vehicle at a different dealership with a totally different and wonderful experience. The unprofessional and dismissive Finance person (*** ***) at *** Toyota in Hot Springs answered every one of my questions with a demeaning tone and flippant answer rather than being professional and answering my questions appropriately. When asking about certain specifics about the transaction, he to... read more
The day before Thanksgiving in 2019 I purchased a vehicle from Chance R****** of Gregg Orr Toyota in Hot Springs. He promised me a $100 gift card if I purchased that day from him which I did. He also scheduled a service date for my car for the following week (cleaning, detail, exc.) I notified him Friday December 29th that after taking the pre own sticker off there were a couple chips in the glass. He assured me he would have it taken care of when my car was serviced. Thursday December 5th he comes to pick up my car at 3:30 ... read more
Business response:
Thank you for your feedback with regard to the purchase of your new vehicle. As we assured you, we researched all materials provided and conducted a through review into this matter. I apologize that this investigation took longer than you would have liked, but we wanted to make sure to obtain all related information available. After interviewing all staff associated with this sales transaction and examining the video you provided, it is our conclusion that there was no wrong doing on our part. We certainly apologize if there... read more
We had an unscrupulous process used on us. Their tactics are intentionally deceptive. Using three people to pass the blame is a useful trick. We were sold a vehicle and as a way to get me to agree for the price he said he would include a 120K/8 year warranty in the price. We came to an agreement completely, finally. It was late at night and the paperwork was prepared and my husband signed it without reading it all. The finance manager told us what it said and he signed. We were not given a copy of the papers he signed but a ... read more
they have no problem lying. I would not trust them twice they lie through their teeth. saying the auto need stuff like alignments, when taken to a real mechanic and it turns out the alignment was perfect. Caught them in a 2,000 + lie and they new that they where caught and to get out sent me a check for over 2000+ just to keep quite. Management must codons this action.
Was told the extended warranty wouldn't cost us a dime. LIES. Got my sales contract in and was charged for a $3000 warranty. I contacted them to explain a mistake was made. He called me and stated he never said that & that it was too expensive to give away. I told him I had 2 witnesses that heard him say it & he still argued that he would never say that. MORE LIES! We were going to purchase an warranty anyway, so why lie. So now we are stuck with the most expensive one they offer, go figure. Please go elsewhere. Don't let th... read more
Frequently asked questions about Gregg Orr Toyota
How is Gregg Orr Toyota rated?
Gregg Orr Toyota has a 4.1 star rating with 1,455 reviews.
When is Gregg Orr Toyota open?
Gregg Orr Toyota is open now. It will close at 6:00 p.m.
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