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Gregg Orr Toyota
- Car Dealers
- Hot Springs, AR
About this business
Gregg Orr Toyota located in Hot Springs, AR is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Orr Toyota an excellent one. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Toyota, you've come to the right place.
Location details
4709 Central Ave, Hot Springs, AR, 71913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very sleezy business. They sold me a car for nearly 40k that turned out to be a total jack job pieced together by two other cars...I've tried and tried to make it right and give them tje opportunity but they simply don't care amd refuse service. I strongly suggest you stay away.
Do not buy a vehicle from them.. bait and switch. The sales rep claimed that she could remove the dealer add-ons, they came back at the end and stated they had to provide a market adjustment. When I spoke to the sales manager, he was very degrading and rude. I was in the Navy for over 8 years and have never been spoke to in such a way that I felt like a child. Honestly, an apology is all that was needed but instead he hung up on me and left me feeling thankful that I did not do business with this dealership. Complete and tot... read more
I was terribly disappointed with the finance office. They offered me a bumper to bumper warranty and told me it was only 100.00 per month, and that I could cancel anytime. He did not tell me they were going to charge me for 4 years worth of warranty that I would have to pay sales tax on. This was gross deception. And, when I went to cancel it I was told it would take 3 months to remove it.. This is professional negligence on their part and cost my family hundreds of dollars in sales tax. Also, I had scheduled a time with the... read more
I was told that I was buying my car for 30k but it was listed for 35k,but they would knock off 5k not only did my paperwork not say anything but I was paying 8.7 interest rates instead of 6 I would end up paying 67k by payoff and they said they were throwing my gap insurance for free which is $1200 and then I was never told about portfolio service contract which is 49 7387 nor was I told about an easy care warranty for 4$187.21 that I have an option to not have those so they screwed me right there out of $10,000 right off th... read more
Orr Toyota Hot Springs is the most dishonest dealership I have ever had the experience to deal with. If they can take advantage of you and deceive you in anyway rest assured they will. Be very careful when buying a car or using the service dept. The leadership at this location is about as crooked as they come. I am very surprised they have been able to get away with this for so long. Orr deceivingly sold extended warranties and added into the price of the vehicle. After noticing this I went back to have the extended warranti... read more
In early August 2020 I purchased a used 2017 Camaro RS that was fully loaded and opted for the extended bumper to bumper warranty. ($4K) Very friendly sales staff and appreciate my salesman even giving me a call on my birthday (May 2021). I did however start having issues with the transmission jumping and the radio blacking out the first few days after the purchase. I took it back and asked the service department to have a look. After multiple times calling, discussing and explaining the issue, and taking it back several tim... read more
Business response:
I am in receipt of the above-referenced complaint. After conducting an internal review of the matter, our findings are that there was no wrongdoing on behalf of our dealership or Service Department. In August 2020, Mr. ****** came to our facility for a radio black out issue. We ordered a new radio and replaced it on 08/26/20. Almost seven months (7) later, on 05/03/21, Mr. ****** came back to the dealership and advised that he was still having problems with his radio. On that date, our Service Manager, Jason ******** ordered... read more
We purchased a very nice and affordable car from Orr Toyota in Hot Springs. We truly felt like they appreciated our business. They worked very hard to get us a great deal. It was wonderful the way they made us feel so special. From Alan Winkle and Curtis Farthing to all involved with the transaction, we couldn't be happier. It was truly awesome. We will definitely return and we highly recommend Orr Toyota in Hot Springs to anyone who is ready for another vehicle.
Business response:
Thank you ***** ****** so much, we truly appreciate you as our Customer. .. We appreciate that you took the time to give a five star review and such kind words...
Long story short- I could have purchased the same vehicle For $6,000 less than what I was being (over) charged at ***. I ended up purchasing a vehicle at a different dealership with a totally different and wonderful experience. The unprofessional and dismissive Finance person (*** ***) at *** Toyota in Hot Springs answered every one of my questions with a demeaning tone and flippant answer rather than being professional and answering my questions appropriately. When asking about certain specifics about the transaction, he to... read more
The day before Thanksgiving in 2019 I purchased a vehicle from Chance R****** of Gregg Orr Toyota in Hot Springs. He promised me a $100 gift card if I purchased that day from him which I did. He also scheduled a service date for my car for the following week (cleaning, detail, exc.) I notified him Friday December 29th that after taking the pre own sticker off there were a couple chips in the glass. He assured me he would have it taken care of when my car was serviced. Thursday December 5th he comes to pick up my car at 3:30 ... read more
Business response:
Thank you for your feedback with regard to the purchase of your new vehicle. As we assured you, we researched all materials provided and conducted a through review into this matter. I apologize that this investigation took longer than you would have liked, but we wanted to make sure to obtain all related information available. After interviewing all staff associated with this sales transaction and examining the video you provided, it is our conclusion that there was no wrong doing on our part. We certainly apologize if there... read more
Frequently asked questions about Gregg Orr Toyota
How is Gregg Orr Toyota rated?
Gregg Orr Toyota has a 4 star rating with 1,561 reviews.
When is Gregg Orr Toyota open?
Gregg Orr Toyota is closed now. It will open at 9:00 a.m.
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