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Graves Propane
- Propane
- Pinetop-Lakeside, AZ
About this business
Choose Graves Propane as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
1342 E White Mountain Blvd, Pinetop-Lakeside, AZ, 85935, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was a customer for 8 years, my now ex wife set up.and managed the account for the time she lived here. After becoming disabled in a wheelchair the first winter after she left I ran out of propane because I couldn't get to the tanks to check them. I didnt manage the account due to 150+ days in the hospital. I called in to ask for delivery and was told it's a $375 emergency delivery fee, plus $175 to check the pilots plus the cost of propane and they couldn't get there for 3 days. I'm on a limited income and refused the over... read more
Business response:
A name change was requested on 5/15/2018 and was completed on 5/15/2018. The account is on a Will Call basis, which means the customer is responsible to contact the office when propane is needed. A delivery request came in on 1/16/2019 and was delivered on 1/17/2019 at no additional charge as a courtesy to Mr. Reynolds due to Mr. Reynolds circumstances. On 9/20/2019 a request came in for removal of the propane tanks, the local office did disclose charges for removal including $59.99 service dispatch charge and $80.00 for rem... read more
I can understand all the one stars now..So my wife and I have been on auto now for a good while where they just come and check it and top it off if needed..I have no problem with that as we have small kids..Yesterday we came home and it was 58 in the house, so I checked the tank and empty..Had my wife call and see if they could come on out and fill it up..So Jackie that works in the office informed my wife that a truck would not come to our property unless we first paid a 175.00 fee for not being on the schedule for the day ... read more
Would give 0 stars but that is not an option. I called to set up service for my new mobile home at a mobile home park. At first I was told no problem, they took all the information and that someone would call me back with my account number and payment. I recived no call so I called them, the first time I was told there was no meter on my lot and hung up on. I called back the next day and am now being told that they are not adding any new meters at this time and that I would have to get a propane tank on my lot and go with a ... read more
A year being customer = $175.00 a month. Not a customer = $36.00 a month when not paid in full. Average propane a YEAR 300.00 gal. No other propane company around area. GREEDY
They are over priced and will charge you for every little thing they can get out of you. Even when they come to pick up their tank the charge you that to . I would not recommend this company to heat a small box let a lone a house
Max S. My complaints are the same as the rest: price gouging, excessive fees and poor service. They asked me why I was cancelling: I said "You are price gougers". They shook their heads and said" it was the same oId story" . They said their is a $60 pick up fee. I never signed a contract, I just took over their service when I bought the house. I had been a customer for 5 years. The final straw is that I finally cancelled and they won't pick up their empty 500 gallon tank sitting in my driveway for 5 weeks. I live only 2 mile... read more
Business response:
After investigating this matter it has been confirmed that AmeriGas has retrieved the tank from the property at no cost. We apologize for the inconvenience that this situation may have caused.
PROFESSIONAL, KNOWLEDGEABLE, CARING, KIND, FRIENDLY, SUPERIOR CUSTOMER SERVICE, BEST OF THE BEST.Totally Amazing! It just doesn't get any better than this. Technician Lewis just called us to see if we were okay. We have an appointment coming up for a fill up, and since we are new to having propane, he wanted to make sure we were okay. He wanted us to check the level, so we did and all is well, but the expression of thoughtfulness to keep us in mind in the midst of a jam packed schedule is PHENOMENAL AND A WHOLE NEW LEVEL OF ... read more
Business response:
Thank you for sharing your positive experience with your local office. We value our customers and our goal is to continuously provide excellent customer service . We are also pleased to hear that our service technician was able to meet and exceed your expectations, especially around the holidays. We appreciate your business and will strive to continue to provide premium service.
Bought a new house that has Amerigas service. Called Monday to arrange service. Was told the local office would call me. 5 days later local office hasn't called so I call them. "We need to leak check the tank (even though it is their tank and is currently in use) and then you can order gas" "When is leak check" "Earliest we can do is 7 days from now" Tank is now at 5%. Tomorrow I will not have heat (gets below zero at night), no hot water, no cooking. In 7 days I will THEN be able to order gas and who knows when it will be d... read more
Business response:
We apologize for the delay in service and the frustration you have experienced. Please note that the required leak check is for the sole purpose of the safety of our customers. After further investigation, we have confirmed that a leak check and delivery of propane has been completed. We value your business and will strive to meet your expectations going forward.
I just got a rate upgrade, as promised. They also refunded the difference between my old and new price. Very satisfied with service!
Business response:
We are happy to hear of your positive experience with your local office, and appreciate you taking the time to give us a shout-out! Thank you for being a loyal AmeriGas customer!!!
Frequently asked questions about Graves Propane
How is Graves Propane rated?
Graves Propane has a 1.1 star rating with 138 reviews.
When is Graves Propane open?
Graves Propane is open now. It will close at 6:00 p.m.
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