Grapids Heating & Cooling, Inc

Laura K 

on BBB

a year ago

Do NOT use this company. My furnace was working intermittently so needed service. I had never used Grapids before but they kept coming up on my internet feed. A serviceman came out right away and proceeded to inspect my furnace. They came back with a quote for 2 different actions - either to fix just to get by for a few months or replace many parts. The cost to fix "many parts" was just under $4,000. The rep showed me photos of a ton of rusted parts in my furnace and he also told me I need to replace my water heater and air ... read more

Robin R 

on BBB

a year ago

I was charged 100$ to have a “tech” come out to repair my furnace. I was given a quote of 3,000 and had them pushing me to buy a new furnace. I called another company and it was only the fuses were pushed out after a power outage. What a sham! They charged me money and didn’t provide any service and worse yet tried to make me buy a new one! Scam!! Stay away. Thankfully the 2nd company was honest and they only charge 75$ and actually fixed it in less than 5 minutes. 

Stephanie S 

on BBB

a year ago

My 13 Lennox year furnace was acting up and would randomly stop working and so would the thermostat, of course it was very cold out so no heat was a problem. I called Grapids through a recommendation. They came out within a few hours, said it was only $97 to diagnose any issues. All sounded great. The tech got there and he was super great at explaining everything, I was actually impressed. Unfortunately he starts showing me all these issues and says he's going to recommend a new furnace. Says the control panel is shot, the b... read more

Macklin P 

on BBB

a year ago

I believe they are running a scam. The 1st thing I recommended to the furnace guy named Seth was that he replace the ignitor because that had always been the issue in the past. he said it would cost $300 and would be a waste of money because the whole furnace needed to be replaced for $15,000. when we said no, he then quoted us a price of over $7,000 and said he wasn't making any money and had his boss on speaker phone to validate what he was saying. Long story short we ended up calling somebody else and they fixed the exact... read more

Lori C 

on BBB

a year ago

Grapids came to my mother's condo on a no-heat service call on October 19, 2023. Once he found out the heat exchanger had been replaced by another company, he proceeded to check out that. He showed my niece pictures of a heat exchanger that showed it was ***** and cracked. The date stamp on the pictures he was showing her was 2023-05-21 22:47. In his quote he stated that the heat exchanger that was installed was either used or that it hadn't been switched out at all. That the left cell was burnt and causing air pressure to g... read more

Ad D 

on BBB

a year ago

Grapids uses "free" furnace inspection prizes at trade shows, etc, to come to your home and scare homeowners into unnecessary, expensive repairs/installation. My quote of $4,000 maintenance on my existing furnace in order to "keep us safe" was a blatant setup for us to schedule a quote for a new furnace. My second opinion company says this unit is in excellent shape and will last many more years. Grapids exists to sell you unnecessary and costly parts and labor, so please be wary. 

T. M. 

on BBB

a year ago

BAIT AND SWITCH SCAM I had a very similar situation as customer below, *****. There was an ad for $29.00 AC tune up. I have not had any previous problems with my 12 year old furnace or AC unit. When the technician arrived he went right to my furnace and started taking it apart. I asked if this was necessary and he replied that they check everything. For $29? He said yes. It wasn't long after he the furnace apart and said he had to turn off my gas because my heat exchanger was cracked and that can lead to carbon monoxide leak... read more

Jonathon V 

on BBB

2 years ago

I "won" a free inspection of my furnace and so they sent out a technician who "found" a crack in the heat exchanger. He showed me a picture which turned out to be from someone else's furnace. I was told my furnace had to be condemned and they sent out a "comfort consultant" who measured my whole house, fed us a one about how dangerous our current furnace was, and then tried to sell us a new unit for over $22,000. Soon as I didn't bite, the salesman packed up and left in less than 2 minutes... never seen someone more so fast!... read more

Darlene K 

on BBB

2 years ago

I am so sorry for my own loss I am a victim of Grapids Heating and Cooling On 6-29-2022 Salesman **** asked to see the furnace then said I needed a new one since it was twenty years old. I told him nothing was wrong with the furnace he said I needed an upgrade furnace for the air conditioner unit, He gave me a work agreement to sign with a ink pen. **** had a tablet entering my information for credit approval. Then I ask who is the finance company and what is the interest rate? He did not know he was only in sales. I was ask... read more