Grand Beach Hotel Surfside

Kimberly 

on Google

2 days ago

Staff, location and service are all AMAZING. However, it's time for this hotel to complete some much needed improvements. My AC in room 547 malfunctioned 3 times. There was so much condensation it leaked under the flooring and caused warping. The floors in the room were dirty, so request a thorough mopping before checking in. Some of the beach loungers are broken so check before you get too comfortable. 

Amir Lashari 

on Google

2 days ago

Very tasty food and very nice staff and very good hotel 

S Campbell 

on Google

4 days ago

I only stayed here for 2 nights before boarding a cruise ship. Pros: Nice balcony and view. One bedroom suite was nice. Comfy bed. Mirrors everywhere. Restaurant food was good. Outside was perfectly landscaped. Even saw a professional photographer taking pictures of a model. Did see one good size lizard. Beach was nice with chase loungers and umbrellas and people who assigned and took care of you. Cons: The balcony held water instead of draining it off. I had to store meds in minibar but did NOT touch drinks or candy bar as ... read more

Laronda Sumo 

on Google

6 days ago

For the record, I submitted this privately first and did not receive a response or call from this hotel management. Upon arrival the front desk agent was rude. She told me that she had no record of my late arrival even though the hotel had been informed and she named me a no show. For the remainder of the stay (4 nights) she remained non-chalant with us anytime we came down. Additionally would not allow us to use the resort credit for that day even though we got in just around midnight. When we arrived to the room, the floor... read more