Good Shepherd Penn Partners

Gary Brown 

on Google

4 months ago

PT staff is excellent, hence 2 stars and not 0/1 stars. I cant say the same for their billing practices. I feel I was over charged and when I addressed the Issue staff made me feel incompetent. Needless to say I would steer clear or keep a very keen eye on what you are being charged for. 

Phil 

on Google

7 months ago

took over 2 hours to schedule an appointment and was hung up on multiple times. Worst customer service agents ever. They kept refusing to schedule the appointment because my script was not up to date. It was out of date because their internal team did not process my transfer request for multiple months and in their negligence the script lapsed. the least they could have done is schedule the appointment and given me time to get it updated but instead they refused to do their job and wasted hours of my time. Poor policy, terri... read more

Dr B. Jeffries 

on Google

8 months ago

Father came here for physical therapy and condition and health declined. Physical therapists did very little to increase his mobility. When I spoke to PT he excused the lack of progress on age. He also left my father feeling defeated from the beginning telling him he saw no real improvement possible and at the same time having very little expectations for his care. UPENN has such a terrible disregard for our aging population. They prey on the elderly, do not ensure care, and have patients write up bogus surveys and reports a... read more