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Gold's Gym
- Recreation
- Anaheim, CA
About this business
We've missed you! Come join us as we reopen Gold's Gym Anaheim Town Square. It's time to get back in the gym and get your body moving. Pack your gym bags and get those water bottles filled! Your Gold's Gym Anaheim Town Square is opening back up and we can't wait to have you back!
Location details
2280 E Lincoln Ave, Anaheim, CA, 92806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
GM hasn't responded to my emails for cancellation on my membership. The website says you can email to cancel, but I haven't received a thing. I also emailed ********************************* Idk why they have to make things so much more difficult than they are. I get you need to retain memberships and beat profits and what not, but people's situations change and being charged still for a membership when I'm unemployment financially hurts. I wouldn't consider going back to this gym once my circumstances change because of this... read more
The cancellation procedure is so horrendous! I wanted to cancel my membership and they've given me a site which is "myiclub.com". However, I cant figure out how to have my membership cancelled so I have to give the gym a call. They've given me a phone number to contact but no option on talking to a customer rep.Fortunately for me, my account details didn't match, only then that I was able to speak to a rep. I was charged 2 months which is fine as I just wanted to end my dilemma.Tip: Call 888-TAPZANA to cancel your account. W... read more
They overcharged me multiple times and keep making up different excuses as to why they did. I was told I paid first and last months fees and now theyre saying I was only charged $4 when it was around $20. I was then told one of my memberships wasnt active due to an employee making an error and had to pay again to have it reinstated. They claim to have no record of charging me $20 and it shows only $4 on their part. They have such horrible customer service and are no help when you have any questions. I just wanted some clarit... read more
They will rob you and they do so with pride. When trying to cancel my membership, I was given a number of a "third party" company to call. This number makes it impossible for you to ever speak to a human being, and the system will continuously send you in circles in an effort to make you give up. I called several times to Golds Gym management to ask for help, but ******* was dismissive and arrogant. She wouldn't let me finish my sentence and immediately just said there is nothing she can do. I could not believe this was trul... read more
Business response:
We are sorry to hear that you had a tough time cancelling your membership through our billing partner. To make managing your membership smoother, they offer 2 methods of cancellation - online through myiclubonline.com and their 800 #. The team in the club are unable to manage your account which is why you were given that information. Additionally, you must give 30 days notice to cancel which explains the additional month that you were billed. Typically, you would be able to continue using the facilities during that time peri... read more
Abuses the contract and ensures customer does not read what they're signing, distracts and lies about all of their plans and will ensure they take the most out of your wallet that they can. Do not use Golds Gym, filled with awful people who lie to you to get their money. I hope this review prevents someone from going here so they can save themselves the stress from dealing with these people
Business response:
There are no specifics as to what this complaint is about. I am happy to look into your membership to see if there was in fact some sort of miscommunication but will need some more information. Often times, members do not understand the annual facility fee charge (AFF) built into each membership that occurs 45 days after joining and then once a year on that anniversary. This is explained upon signing the contract. Please feel free to reach out to me and I will work to get your issue resolved.
A few months back I had an injury and was unable to go to the gym so I spoke to ****** ***** and send an email to stop charging my account. After a month or so I send her an email to cancel my account and I was questioned place on hold or Cancel the account and I replied to cancel my account. And this is when she stopped communicating with me. After 1 month I noticed a charge on my account, I called in and spoke and was told the manager is going to have a meeting with her to resolve this matter, and I waited for about to 2 w... read more
A few months back I had an injury and was unable to go to the gym so I spoke to ****** ***** and send an email to stop charging my account. After a month or so I send her an email to cancel my account and I was questioned place on hold or Cancel the account and I replied to cancel my account. And this is when she stopped communicating with me. After 1 month I noticed a charge on my account, I called in and spoke and was told the manager is going to have a meeting with her to resolve this matter, and I waited for about to 2 w... read more
After years of being a member and having built great relationships with the team and members, a new trainer by the name of ****** ********* has come in and totally destroyed the golds gym experience for me and my friends. He goes above and beyond to make us feel uncomfortable. Another member even saw him taking photos of us working out the other day. His behavior is unacceptable and should not be tolerated. I've emailed corporate about this and will be looking into filing a formal complaint as no one should be harassed, for ... read more
A large well organized crime syndicate. This company is more of a scam than it is a gym. Stay far away or you too will get robbed like all these people. They have made canceling a membership physically impossible (no joke) the last 2 years and the only way you can stop them from taking your money is cancel your debit card but then they threaten you with collections. Oh and If you try to cancel you have to pay for 1 future month even though you're canceling ??? Makes no sense.
Frequently asked questions about Gold's Gym
How is Gold's Gym rated?
Gold's Gym has a 3.3 star rating with 263 reviews.
When is Gold's Gym open?
Gold's Gym is open now. It will close at 10:00 p.m.
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