GO Express Travel

Christian E. Onuoha 

on Google

5 days ago

Customer Service is falling short. I followed up with two of the office staff members who were exceedingly rude, condescending and unprofessional. I had to miss a shuttle due to travel delays and cancellations which have been rampant across the country over th past several months with airlines issues, inclement whether, TSA shortages from the government shutdowns impacting DHS. "Kimberley Chandler" hung up the phone on me after I simply explained that I was looking some form recompense since I didn't take the shuttle that da... read more

Lori Ballinger 

on Google

4 months ago

The bus was 36 minutes late and it was overbooked. There was no communication to the students. After contacting reservations we were assured a second bus was on its way to pick up the "overflow "people although everyone had a reservation. The proper thing to do if a bus is late or it's overbooked is to take the students who have the earliest flights first instead of just randomly letting people on... Some kids were afraid they were Going to miss their flight because the bus was late and they didn't get on the late bus and op... read more

Erik Pedersen 

on Google

9 months ago

Horrible experience. Mom waited around after a confirmation text she received she was paid for and book for a trip from indianapolis to Bloomington at 10:40pm. The bus never showed, they never called her to cancel, and she had to have my brother drive over an hour after 11pm to pick her up and drive her home. She didn’t get back till after 1am. Company also has a no refund policy on any fees you paid and just want to give her a credit. Horrible policy, horrible customer service and horrible communication. Never use this comp... read more

Blue Star 

on Google

11 months ago

Your driver pulling GOX 352 showed road rage by attempting to side swipe me o4/19 on I-80