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Glass America
- Sunglasses
- Rockford, IL
About this business
More about America's Best Contacts & Eyeglasses With over 280 stores across the country, America's Best, headquartered in metro Atlanta, GA, has several of the highest-volume eyeglass manufacturing labs in the country. We deliver thousands of quality eyeglasses to our customers every day. And the Doctors* who practice at America's Best are committed to providing high-quality eyecare to everyone. All our stores are equipped with state-of-the-art optometric equipment, with new equipment constantly being tested. America's Best ... read more
Location details
6055 E State St, STE D01A, Rockford, IL, 61108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I received a prescription from this store a little over a year ago. I was unable to get a new eye exam in the last 3 months because of my daughter being in the hospital Now that the store is closed the doctor refuses to just let me get I new pair of glasses since mine broke with my script from 15 months ago. I guess me not being able to see at all is safer than just giving me a new pair of glasses
Recommendedcheap. good work. actual doctors.
terrible customer service. had to get a refund and have been waiting 2 weeks and still no refund. seem to get the run around and excuses from main office. local office unable to do much. will never go back.
Eyecare club is best deal.
I've had nothing but a good experience with America's Best Contacts. But they are kinda pushy with trying to get extra stuff that I don't want. But they didn't change my mind, got exactly what I wanted.
I had a good experience from the appointment to exam. However, I went for my appointment on Sat, Jan 27th. All GREAT by the way and on Feb 2nd my glasses are in. I went to pick them up and I could not see out of them. Come to find out the new employee entering my information entered my prescription as a positive instead of a negative. Whatever, this happens. We are all human. Its not like I need them right away. He said they would submit as a rush to fix their error. I mean I went in on Saturday and by Thursday they were her... read more
Business response:
Hi Jenifer, Thanks so much for taking the time to write a review. We appreciate your feedback and your business! If you'd like to email me at americasbest@nationalvison.com, include the location you visited and the best way to contact you, I'd be happy to have somone reach out. – Nancy
Never going to America's Best Contacts & Eyeglasses. I bought 2 pairs of glasses there. Both of which had cheap joins that broke just by opening your glasses up to put them on. I went back to the store today to complain and see if they could do something....anything. The lady there just sat there giving me a "I could give 2 shits about your glasses" face. All she told me was to buy new glasses. I asked her "why so they too can break and I'm back here in 6 month?" and she shrugged. What shitty customer service.
Business response:
Hi Gardo, I’m very sorry that happened to you. Thank you for taking the time to reach out to us. I have shared your review with the management team and I’d like to ask them to reach out to you and have the opportunity to make this right. If you’re interested, you can email me at americasbest@nationalvision.com with your contact info and the store you visited. Thanks for your feedback. – Nancy
Frequently asked questions about Glass America
How is Glass America rated?
Glass America has a 3 star rating with 17 reviews.
When is Glass America open?
Glass America is closed now. It will open at 9:00 a.m.
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