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Germain Toyota

4.1

About this business

Location details

5711 Scarborough Blvd, Columbus, OH, 43232, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
Sat9:00 a.m. to 7:00 p.m.
SunClosed
4.1374 reviews
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Mark Hall's profile image
Mark Hall 
10 years ago

Wonderful folks, I feel at home! Comfy waiting room and terrific coffee to boot. 

Business response:

Thank you for your kind words and business. Glad you are enjoying the coffee and new waiting area! 

Robert Louis Recardo's profile image
Robert Louis Recardo 
10 years ago

They don't treat their technicians well. They overcharge for the easiest of work. You can't see your car when its in the shop. And the new dealership seems cold and unwelcoming!!!! 

James Bishop's profile image
James Bishop 
10 years ago

The service department fudged on an oil consumption test on my 2007 camry. Told my story to Toyota Corp. Of North America. They said they would have Germain contact me. They never did!! Very poor service dept. 

Blake Andrews's profile image
Blake Andrews 
10 years ago

I got my car serviced at Germain about a year ago, when my car was having all sorts of issues. They were honest with me about what I needed to get fixed and what was not too concerning. I haven't had any issues since then. I felt very welcome walking in the door and will definitely come back for any further service I need in the future! 

Business response:

We thank you for sharing your positive service experience! Please let us know when we may be of service to you again. 

Lisa Stith's profile image
Lisa Stith 
10 years ago

I rate Germain Toyota 5 stars because of the excellent customer service & attention to rates & details. Lisa S., Columbus, Ohio 

Business response:

Lisa, thank you so much. Your kind words are overwhelming. 

Leshawna Pead's profile image
Leshawna Pead 
10 years ago

I love Germain Toyota! I have bought several cars there and get my service work done there too. The employees are great and friendly. They treat you like family. 

Business response:

Thank you for your kind words and continued loyalty to our dealership and Toyota. 

Johnny Doe's profile image
Johnny Doe 
10 years ago

Germain toyota is great UNBEATABLE pricing and GREAT customer service 

Business response:

Thank you for the 5 stars, we greatly appreciate your business and review. 

Rebecca Turner's profile image
Rebecca Turner 
11 years ago

We just purchased a new Sienna with a dysfunctional tire that blew out on the freeway with my two children in the back. The service manager won't even replace the tire. Germain Toyota really cares about families! 

Business response:

We sincerely apologize for your experience here at Toyota of Columbus. Our General Manager Rich Newsome has asked that you contact him directly at 614-383-5289 or rnewsome@germain.com and wants to assure you we will replace the tire. 

Anne Mills's profile image
Anne Mills 
11 years ago

Amanda and Tony were a great team in helping us find our new car. I wanted a Highlander which I found out is a very popular SUV. Tony worked diligently on finding the car that I wanted. And most importantly a price that beat all others. Tony was very helpful in every way and even helped me set up my Bluetooth. Amanda took the time to deliver the car to our house. My husband and I are glad we made the trip to Germain Toyota. Now, I'm driving a beautiful car and loving every minute. 

Business response:

We appreciate you making the trip to allow our team to provide you with a quality sales experience. Please let us know if there is anything further we can do for you. 

Frequently asked questions about Germain Toyota

How is Germain Toyota rated?

Germain Toyota has a 4.1 star rating with 374 reviews. 

When is Germain Toyota open?

Germain Toyota is closed now. It will open tomorrow at 9:00 a.m. 

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