Gerhard's Appliances

gil m. 

on Birdeye

4 days ago

Ao I had multiple issues with delivery including pressuring me to spend $150 to replace a couple valves that I said I could do myself but they said it would be a liability issue. But what been real shocking after 2 weeks of trying to get my salesperson to reapond. This is what I got as a response from the salesperson "I do my best to keep up with all communication that does come through. I prioritize communication where things are not working and service is needed. If your email stated something wasn’t working I would have... read more

David T. 

on Birdeye

8 months ago

Disappointing on both occasions when we had no other choice but to use Gerhard's, first for a new refrigerator and then over a year later for a replacement stove. In both cases, customer service was horrible. Once the sale was made, it was as if we didn't exist. Indeed, walking into their store when there were issues with our refrigerator that had not been addressed was an exercise in frustration as I stood there for many minutes before any of the staff sitting further back with nothing to do bothered to help. Same with the ... read more

Chuck D. 

on Birdeye

a year ago

I bought a Frigidaire refrigerator from Gerhards in August, 2024. The unit required 2 services from Frigidaire the first year while it was under warranty. The unit broke down for a 3rd time 1 month after the warranty expired. Frigidaire wanted $300 just to send a service rep, so I called Gerhards asking if they could either take the defective unit back and apply a credit towards a new one or repair it. I was basically told it's not their problem, to deal with the manufacturer. NEVER buy anything from Gerhard! 

Allen S. 

on Birdeye

6 years ago

After purchasing a refrigerator,a dishwasher, a gas grill and more recently a washer and dryer from Gerhards, I’ve had it with their horrible customer service which borders on the unscrupulous if not downright dishonest. I paid for installation along with my purchase of the washer and dryer. The surly delivery man informed me that the power chord with the dryer was too short and that I would have to purchase and install this myself. He left my machines out in the kitchen. The $30 part was hard to obtain as Lowe’s, Home Depo... read more