Gerber Plumbing Fixtures Llc

S S 

on Google

a month ago

Bought newly built spec house 7 years ago that had Gerber toilets. I have had to replace flappers once on the round bowl., three times on the elongated bowl toilet. Each case was because the flapper did not center on tank hole, causing slow leak. Calleded customer service for replacement for the elongated bowl for the same leaking problem. I was told the 5 year warranty was up and I'd have to order and pay for it. Nothing but problems with Gerber toilets. I also had to replace a fill valve on one of the toilets. Very poor qu... read more

Marsha Seixeiro 

on Google

4 months ago

Terrible customer service at the Canadian call centre. I waited on hold for 5-10 minutes to speak with someone, which was fine. When I reached an individual, he was not very pleasant. He placed me on hold for 5-10 minutes, and then the phone call was disconnected. He did not try to call me back. I called back, sat in a queue for someone to take my call, and after 38 minutes I have now learned that they have a lot of emails and it will take them some to have a look at mine. 

Joel (rawj1213) 

on Google

a year ago

Useless customer service. I haven't been to the store so nothing against anyone there of course. But there Amazon product page has the wrong measurements and getting some basic help with that was the biggest waste of time ever. 

Joel 

on Google

a year ago

Useless customer service. I haven't been to the store so nothing against anyone there of course. But there Amazon product page has the wrong measurements and getting some basic help with that was the biggest waste of time ever.