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Gerald Subaru of North Aurora
- Automotive
- North Aurora, IL
About this business
Location details
205 Hansen Blvd, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Called twice about a car for my mom, and Kaitlyn hung up on my within 30secs of the call. I never got the chance to say what car or why I was calling. Not sure what her job is but she's not very good at it....
We dropped our car off because another mechanic told us to get the head gasket checked on the engine. Kevin called to tell us that the radiator needed replaced. After inquiring about the gasket/engine diagnostic, he basically said I needed to replace the radiator before he checked that in detail. We were willing to accept that and go get a 2nd opinion. They charged us $160.00 with no proof that any testing was done. There was no mention of a testing fee when we dropped it off. The vehicle was purchased from them and the 160 ... read more
Really disappointed with most recent service experience. Asked for oil change, tire rotation, check tire pressure, 27 point inspection and to check for intermittent engine noise. Twice. Once when I made the appointment and once when I arrived. Period. When I got the bill, I was charged for an in cabin air filter and labor. Never asked for it, never agreed to it. For my trouble, I was offered a free car wash card which I should have returned since I'll be getting my maintenance done someplace else. I can't afford to have this... read more
Bait and switch. Online coupon for the works $39.99. Ended up paying close to $80 for oil change. Not going back there.
Lost my key and remote on one service - took a month to get a replacement and now they want to do the same work as 13 months ago with an added part and charge me for the full repair plus the extra part again. Very unfair service.
Frequently asked questions about Gerald Subaru of North Aurora
How is Gerald Subaru of North Aurora rated?
Gerald Subaru of North Aurora has a 4.8 star rating with 3,518 reviews.
When is Gerald Subaru of North Aurora open?
Gerald Subaru of North Aurora is open now. It will close at 9:00 p.m.
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