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Georgia United Credit Union
- Financial Services
- Johns Creek, GA
About this business
Founded in 1958, the Georgia Federal Credit Union is an insured, nonprofit financial cooperative that serves more than 82,000 member owners. Its financial products include home equity loans, fixed- and adjustable-rate mortgages, savings and checking accounts, and VISA credit and check cards. The cooperative works in partnership with the College of Family & Consumer Sciences, which provides the Voluntary Income Tax Assistance program that offers free income tax return preparation for low- and moderate-income individuals. Its ... read more
Location details
6705 Sugarloaf Pkwy, 6705 Sugarloaf Pkwy., Johns Creek, GA, 30097, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 10:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After the recent change to the online banking system, which created significant inconvenience for me, my direct deposit did not go through. I then spent exactly 1 hour and 18 minutes on the phone trying to get the bank to fix the issue. Nothing was resolved and, in fact, ******--who was as unprofessional as her name might imply--became snippy and defensive when I advised that **** was the source of the problem because I have never had a issue with direct deposit in the 4 years prior to the system change. She was impatient wh... read more
These are some of the rudest people I have ever dealt with in banking. I chose to take a second mortgage out with a local credit union thinking that I would have a local contact for my needs, and they might actually get to know my needs and my businesses. That is the furthest thing from the truth. I have spoken with them at least 3 times not on information I needed (they never sent me a **** for my loan interest for my taxes which is I think illegal) and every single time I have politely called to ask for help, they make exc... read more
Business response:
Thank you for bringing this to the attention of Georgia United Credit Union. Our Mortgage Lending Team has attempted to contact the member and provided direct contact information for our member to engage with us regarding this complaint.
These are some of the rudest people I have ever dealt with in banking. I chose to take a second mortgage out with a local credit union thinking that I would have a local contact for my needs, and they might actually get to know my needs and my businesses. That is the furthest thing from the truth. I have spoken with them at least 3 times not on information I needed (they never sent me a **** for my loan interest for my taxes which is I think illegal) and every single time I have politely called to ask for help, they make exc... read more
Service when received is good but it takes too long to process anything. Either hire and train more people or stop offering things only to disappoint.
Business response:
Thank you for taking time to share feedback regarding your experience with Georgia United Credit Union. Although our service experience is very important, we are also prioritizing speed. To that end, we are consistently updating our value proposition to attract and retain great team members to be able to serve all of our members well. Sincerely,Georgia United Credit Union
I was charged hundreds of dollars for insufficient funds fees from bankers telling me false information regarding depositing checks and for items not paid with no overdraft protection or convenience fee service set up after I went with another bank and a monthly payment attempted to clear multiple times without being paid! This bank also hurt my credit during COVID when I asked a loan payment be deferred. This bank also could have cared less when I went to refinance my house that I had large equity in. Greedy and I dont trus... read more
Business response:
Georgia United Credit Union is committed to educating our members as well as working with them to resolve inadvertent mistakes. We are very sorry to hear our member has been dissatisfied with the standard fee procedures. In our efforts to empower our members with information to make financial decisions, we regularly counsel on the use of courtesy pay as well as clarify non-sufficient funds and overdraft fee terms. We are grateful for the opportunity to serve our members and will always make every reasonable effort to create ... read more
The most incompetent financial institution I have ever dealt with. I used them for a great rate on buying out the lease on my truck. The lack of attention paid by ********************** has been of epic proportions. Not only do they not do their job they want to charge me an extra $1600 for their lazy sloppy work. Oh and they want to take my interest rate from 1.5% to ***** because they didn't do their job. DO NOT USE them. <div class="ctc-tooltip"></div>
TAKE MY ADVISE AND RUN AWAY FROM THEM.. This is the absolute worst place to attempt to get a car loan through. They first need to make concessions for physical drivers licenses because of the impacts COVID has made on DDS processing. Because they set unrealistic expirations on a car loan to be processed, which we were approved on, we were required to start the process over taking yet another hit on our credit, then to have that new inquiry to now be used against us on the 2nd round. The sad part is we received the physical l... read more
Me again. In process of leaving this company but just wanted to inform that once again they credited our Mortgage payment to a person of the same name with different account number. Called to fix the problem, no one from their customer support believed us and repeatedly insisted that we never had a problem with funds being misplaced. 3 supervisors later and we were flat out called liars. That our account in fact it shows us paying late. Apparently GUCU erased their foul up from Oct. Nov. & Dec. of 2019 and made it look like ... read more
I don't even want to give them 1 star. They have put us through ****. The process to get our mortgage loan was a nightmare, paid extra to expedite the process which didn't happen because they are lazy & have a bad habit of losing paperwork. Our 1st, 3 months payments were credited towards another person of the same name but different account number (even though our numbers as written on check with mortgage bill slip in the envelope...) they threaten to foreclose on our house, penalize our credit score... 2 MONTHS of phone ca... read more
Frequently asked questions about Georgia United Credit Union
How is Georgia United Credit Union rated?
Georgia United Credit Union has a 2.4 star rating with 120 reviews.
When is Georgia United Credit Union open?
Georgia United Credit Union is open now. It will close at 4:30 p.m.
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