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Genesis Victoria
- Automotive
- Victoria, BC
About this business
Genesis Victoria is your new and pre-owned Genesis distributor serving Victoria and Vancouver Island. Book a test-drive from your home or office.
Location details
525 Gorge Rd E, Victoria, BC, V8T 2W5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I was warned about this dealership from a couple of coworkers, but figured I'd give it a shot. Booked an appointment to view and drive a demo Genesis. Arrived on time, checked in, waited and waited. No one came to help, although several ppl were sitting around or outside vaping. Contacted the sales person Collin, via text, and got no reply. I finally left to view another vehicle. BRUTAL customer service from a 3rd rate dealership. The place is a mess. I'm buying on the mainland with professionals.
I went to look at a Genesis on a Friday afternoon to compare to Lexus and Mercedes. The dealership is a dump. I wasn’t sure they actually sold Genesis as I couldn’t see a sign or a car. I walked in and asked if this was Genesis was greeted by someone who showed me a rendering of their planned new dealership building. Then he told me to wait for a salesman to greet me. I left after standing in the showroom for 15 minutes watching a dozen Kia salesman do nothing. I don’t think they actually want to sell cars.
We just picked up a GV70 yesterday and had such a good experience, I felt it warranted a review. Colin was the sales rep who facilitated our evaluation and I must compliment his salesmanship. Genuine, knowledgeable and refined. Highly recommend their cars and their services!
My first experience attempting to book a service appointment for my GV70 and no answer from web booking, calls to sales and service have gone unanswered with mailbox full. Wow, really not what I expected.
I had a very bad experience purchasing a GV80 from Genesis Victoria. I was promised a warranty, but it’s been months and I came to know that I have been cheated since the agent Nick has left the company who made the false promises and excuses. Later, I tried to reach Jordan and their operations manager, Perry, but didn’t receive a proper response for the last 6 weeks.
Frequently asked questions about Genesis Victoria
How is Genesis Victoria rated?
Genesis Victoria has a 3.8 star rating with 29 reviews.
When is Genesis Victoria open?
Genesis Victoria is closed now. It will open tomorrow at 9:00 a.m.
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